Customer Service

4 weeks ago


Highland Heights, United States Prysmian Group Full time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.
We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
Team Overview and Job Responsibilities:In this role, you will respond to all inquiries established customers, process requests for quotes, enter orders, manage orders, and work with functional areas throughout the organization to ensure customer satisfaction.
What you’ll do:
  • Support and develop relationships within an established, assigned customer base.
  • Manage quote requests and product promotions for your assigned customers.
  • Manage customer requests.
  • Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing.
  • Process requests for quotes by providing pricing and product availability.
  • Process orders from customers and acknowledge within 48 hours.
  • Continuously develop product knowledge through internal and/or external trainings.
  • Process customer returns and claims in a timely manner and initiate corrective action if necessary.
  • Participate in cross-functional projects impacting the department and the organization.
  • Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products.
  • Provide back-up assistance and coverage for other teams.
  • Be the voice of the customer to the Prysmian organization.

Who are we looking for?Qualifications:Required:
  • Experience in inside sales, account management, or customer service, or related.
  • Proficiency in Microsoft Office.
  • Analytical with great problem-solving skills.
  • Technical aptitude to understand product functionality, specifications, and applications.
  • Desire and ability to excel in a rapidly changing, fast-paced environment.
  • Motivated both individually and on a team level.
  • Organizational, time management, multi-tasking, and follow-up skills.
  • Associates degree.

Preferred:
  • Bachelor’s degree.
  • Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus.

  • Overnight Call Taker

    2 weeks ago


    Highland, United States Superior Ambulance Service Full time

    Overview Superior Air-Ground Ambulance Service of Indiana, Inc. History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 2,500 licensed EMT, Paramedics and Nurses, operating a fleet...


  • HIGHLAND HEIGHTS, United States Western & Southern Mutual Holding Company, Inc. Full time

    The Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand. The individual in this position will key and process data Customer Service, Associate, Service, Business, Data Entry, Retail, Application


  • Highland, United States Boarman's Meat Market Full time

    Job DescriptionJob DescriptionWe are a family owned business that has been opening its doors to the community for the last 60 years, and customer satisfaction is our main concern. We are seeking a friendly, upbeat, and energetic team members for our store. A cashier is the last person someone sees before they leave and we want our customers to always leave...


  • Highland, United States Webb Hyundai Highland Full time

    Customer Service Representative Overview/Introduction Webb Automotive is a family owned company which has expanded during the last 50 years throughout Illinois and Northwest Indiana. Webb Automotive offers opportunities to embrace change, educate, and innovate, and expand the growth in your career. Webb Automotive is a constant learning environment - we are...

  • Retail Sales Associate

    12 hours ago


    Highland, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...


  • Highland Park, United States Danaco Solutions Full time

    **Full Job Description** - Proven 3-5 years of experience in customer service or a related field. - Proficient in MS Office (Word, PowerPoint, Excel), experience with Salesforce, ZenDesk, GDSN, Google Suite is helpful - Excellent communication skills, verbal & written - Proven ability to multitask and prioritize tasks effectively Danaco Solutions is a fresh...

  • Customer Service

    1 day ago


    District Heights, United States Nissi Group, Inc. Full time

    Job DescriptionJob DescriptionSUMMARYCustomer service agents manage customer calls using multi-line telephone systems. They use computerized scheduling systems to investigate, resolve, document, and promptly respond to complex customer complaints and questions. The customer service team partners with dispatch to identify problems with service and communicate...


  • Highland Park, United States Bulldog Security and Communications Full time

    Job DescriptionJob DescriptionWe are seeking a self starter with a minimum of 3 years of customer service, sales or technical support experience in the electronic security industry (alarm company). This multi-tasking customer service professional will help customers by providing product, service, technical or monitoring assistance in order to resolve...


  • Highland Park, United States Lakeside Glass & Mirror Full time

    Job DescriptionJob DescriptionWe are seeking an Customer Service Enthusiast to join our team!Customers contact our company to provide them with products/services such as shower doors, windows and table tops... we then provide them with a quote and complete the order for them if awarded the job. Monday - Friday 8:30AM - 5:00 PM Responsibilities:Prepare...

  • Customer Service

    1 day ago


    Arlington Heights, United States Patients Choice LLC Full time

    Job DescriptionJob DescriptionSalary: Based on ExperienceOverviewPatient’s Choice, a company, specializing in wheelchairs, and Orthotics, and other custom rehab mobility equipment.   The company was founded in 2007, and is now a leader in providing mobility needs in the home.  Specifically, we are looking for an individual that has some background...


  • Rowland Heights, United States RC Furniture, Inc, Full time

    Job DescriptionJob DescriptionRC Furniture, a high-end furniture manufacturer in the City of Industry, has one full time position available for a Customer Service Representative. This position requires an experienced, organized and confident worker with a stable and verifiable work history. Must have excellent social skills and be very friendly and outgoing....


  • Capitol Heights, United States Caliber Collision Centers Full time

    Service Center Capitol Heights - Central Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and...


  • Sterling Heights, United States Tony Volpe Agency Full time

    Job DescriptionJob DescriptionOur office is rapidly growing and we are looking for the right Allstate experiencedindividual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they...


  • Maryland Heights, Missouri, United States teamworkonline Full time

    OverviewCustomer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and...


  • Middleburg Heights, United States DialAmerica Full time

    Job Description Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. At Aucera we look for individuals with maturity, diversity and experience. Our Agents come to us with a...


  • Berkeley Heights, United States Insight Global Full time

    Must-haves 2+ years of professional experience in customer service Excel Experience (vlookups, pivot tables) Experience managing customer or vendor relationships via phone Plusses Pharmaceutical or Healthcare background -Bachelor's Degree -Experience w/ ERP or order processing system (SAP, Oracle, etc.) Day-to-Day Insight Global is looking to hire an...


  • Berkeley Heights, United States Insight Global Full time

    Must-haves- 2+ years of professional experience in customer service- Excel Experience (vlookups, pivot tables)- Experience managing customer or vendor relationships via phone Plusses - Pharmaceutical or Healthcare background-Bachelor's Degree-Experience w/ ERP or order processing system (SAP, Oracle, etc.) Day-to-Day Insight Global is looking to hire an...


  • Berkeley Heights, United States Insight Global Full time

    Must-haves- 2+ years of professional experience in customer service- Excel Experience (vlookups, pivot tables)- Experience managing customer or vendor relationships via phone Plusses - Pharmaceutical or Healthcare background-Bachelor's Degree-Experience w/ ERP or order processing system (SAP, Oracle, etc.) Day-to-Day Insight Global is looking to hire an...


  • Glendale Heights, United States Startex Industries Full time

    Job DescriptionJob DescriptionLinea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an...


  • Bedford Heights, United States New Age Logistics Full time

    Customer Service (Shipping & Receiving)  Looking for an enthusiastic, customer-focused full-time shipping and receiving clerk to work in our Warehouse Division. The individual will possess a strong work ethic, team concept and positive attitude towards customers and team members alike.  The Responsibilities include:Scheduling shipments through multiple...