Technical Account Manager
3 weeks ago
- Respond in a timely way to product-related inquiries
- Informs and trains clients about products and their use
- Documents customer needs
- Reports customer feedback
- Coordinates with the sales team
- Monitors for add-on or sales opportunities
- Assisting customers’ technical requests and taking care of any technical issues including opening up tickets to ensure the correct team addresses the concern and providing direct support on workflow questions (how to best complete a function in the system), user access concerns, and basic system troubleshooting for TheraManager and our partner companies
- Building strong customer relationships, especially with key customer stakeholders and sponsors
- Ensuring that customers feel satisfied with their purchases
- Responding to questions about a product's specifications
- Sharing information with the sales team to improve promotional efforts
- Recording customer feedback and questions for future use
- Possess an in-depth understanding of the company's products or services.
- Act as a knowledgeable resource for customers, providing guidance on product usage and best practices.
- Monitor customer satisfaction and engagement to identify potential churn risks.
- Sales-related expectations:
- Retain / renew customer contracts by demonstrating the value we deliver and the return on investment.
- Identify upsell and cross-sell opportunities based on the customer's evolving needs.
- Collaborate with the Sales and Client Services teams to help the company achieve its annual sales goals
- For the large, strategic accounts you are assigned to, achieve an annual sales goal set for that customer based on them renewing their contract, upgrading, and/or adding products and services.
- Analyze customer usage and engagement data to track progress and identify areas for improvement.
- Provide regular reports and insights to customers to showcase their achievements and areas of growth.
- Conduct training sessions to educate customers about the product's features, functionalities, and updates.
- Empower customers to leverage the product effectively to achieve their desired outcomes.
- Act as a voice of the customer within the company, advocating for their needs and priorities.
- Provide input to marketing and sales efforts based on customer insights.
- Stay up-to-date with industry trends, best practices, and competitive landscape to better serve customers.
- Minimum 3 years of experience as a technical account manager (or similar role)
- Bachelor’s degree or equivalent experience
- Proficient in MS Office
- Knowledge of SQL and programming languages
- Strong communication and interpersonal skills
- Familiar with CRM software
- Ability to travel 10% of working time, may include overnight/weekend travel.
- Must reside in Wisconsin
- Authorization to work in the United States without sponsorship.
- Assertive – willing to push back when necessary
- Highly autonomous and self-directed
- Ability to navigate the grey
- Operate with a service mindset
- Intrinsic desire to improve healthcare
-
Technical Account Manager
3 days ago
Madison, United States Qualys Full timeCome work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business...
-
Technical Sales Manager
3 days ago
Madison, United States Oetiker Group Full time**Technical Sales Manager** * Wisconsin Ave, Madison, WI 53703, USA * Employees can work remotely * Full-time * Department: Sales **Company Description** Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for...
-
Technical Sales Manager
3 days ago
Madison, United States Oetiker Group Full time**Technical Sales Manager** * Wisconsin Ave, Madison, WI 53703, USA * Employees can work remotely * Full-time * Department: Sales **Company Description** Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for...
-
Strategic Account Manager
1 week ago
Madison, United States Clarity Software Solutions Inc Full timeStrategic Account Manager At Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement. We Offer: Competitive compensation. A full benefits suite including Medical/Dental & Vision plans. 401k with company match. A...
-
Accounting Manager
2 weeks ago
Madison, United States DaikyoNishikawa USA, Inc. Full timeJob DescriptionJob DescriptionSPECIFIC RESPONSIBILITIES: Support month-end and year-end close process.Assist in the preparation of financial statements and other reports.Oversight of proper coding and management of all processes and systems, including documentation review. Liaison to various departments to resolve accounting issues and explain...
-
Accounting Manager
3 days ago
Madison, United States DaikyoNishikawa USA, Inc. Full timeSPECIFIC RESPONSIBILITIES: Support month-end and year-end close process. Assist in the preparation of financial statements and other reports. Oversight of proper coding and management of all processes and systems, including documentation review. Liaison to various departments to resolve accounting issues and explain cost-related questions. Ensure...
-
Accounting Manager
1 week ago
Madison, United States The Judge Group Full timeOur Manufacturing client is currently seeking a Accounting Manager for their plant in GA. This position will be responsible for establishing, auditing and reviewing proper accounting and controls over all inventory transactions. Establishing and ensuring the ongoing accuracy of standard cost for products produced at the Washington plant. Reviewing and...
-
Strategic Account Manager
3 weeks ago
Madison, United States Clarity Software Solutions Full timeJob DescriptionJob DescriptionStrategic Account ManagerAt Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.We Offer:Competitive compensation.A full benefits suite including Medical/Dental & Vision plans.401k with company...
-
UPS Technical Sales Engineer
13 hours ago
Madison, United States Contemporary Recruiting Full timeAboutA leader in critical power (UPS and generators) in the Midwest is seeking a sales engineer/proposal engineer to establish new accounts and maintain and grow current business. The ideal candidate has experience critical power to data centers, DC power plants, and mission critical facilities.Job Type· Office based if located in company headquarters...
-
UPS Technical Sales Engineer
20 hours ago
Madison, United States Contemporary Recruiting Full timeAboutA leader in critical power (UPS and generators) in the Midwest is seeking a sales engineer/proposal engineer to establish new accounts and maintain and grow current business. The ideal candidate has experience critical power to data centers, DC power plants, and mission critical facilities.Job Type· Office based if located in company headquarters...
-
Technical Sales Representative
4 days ago
Madison, United States Mid American Signal, Inc. Full time**Benefits**: - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Paid time off - Profit sharing Mid American Signal is an established Traffic Systems Distributor in the Central United States, specializing in Traffic Signal Systems, Intelligent Transportation Systems, Connected Vehicle...
-
Accounting Senior Manager
3 weeks ago
Madison, United States SVA Inc Full timeSVA is looking for a Senior Manager to join our growing Management Advisory Services / Tax team in our Madison, WI location. This is the opportunity you have been looking for! In this role, you will refine your skills across several industries, find your passion and the perfect fit. You will benefit from continuous learning through client-facing interactions...
-
Technical Sales Engineer
4 weeks ago
Madison, United States Quality Power Solutions Full timeJob DescriptionJob DescriptionSalary: About UsSince 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain our Midwestern values by focusing on service, delivery, consistent...
-
National Sales Account Manager
13 hours ago
Madison, United States Foremost Farms USA Cooperative Full timePOSITION TYPE: Full time CLASSIFICATION: Exempt Position Overview The National Sales Account Manager is responsible for selling to national accounts, including Fortune 100 companies, across our cheese, ingredient, and butter product lines. This role Account Manager, Sales, Manager, Business Partner, Operations, Product Sales, Manufacturing, Accounting
-
Associate, Account Management
7 days ago
Madison, United States Otis Worldwide Corporation Full timeManage a portfolio of approximately 500 customers. Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record re Management, Associate, Field Technician, Account, Sales, Retail, Skills
-
Associate, Account Management
7 days ago
Madison, United States Otis Worldwide Corporation Full timeManage a portfolio of approximately 500 customers. Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record re Management, Associate, Field Technician, Account, Sales, Retail, Skills
-
Technical Sales Representative
4 days ago
Madison, United States Matrix Instruments Full timeWe're looking for an experienced sales professional to join our team as our **Technical Sales Representative **for our line of Dairy Analysis instruments. As our dairy specialist, you will be responsible for the sales of our cryoscopes and MOJO-60 Mojonnier Shakers across the Midwest. **Accountabilities**: - Visiting clients to uncover and identify new...
-
Technical Architect
2 weeks ago
Madison, United States Ageatia Global Solutions Full timeTop Skills: • Demonstrated experience in the analysis, architecture design, configuration, integration, and implementation of a large-scale complex application system or program. • Demonstrated experience with the implementation of newer technologies and services (containerization, Azure services, GitHub, etc.) and standard Microsoft services (SQL...
-
Technical Architect
3 days ago
Madison, United States Ageatia Global Solutions Full timeTop Skills: • Demonstrated experience in the analysis, architecture design, configuration, integration, and implementation of a large-scale complex application system or program. • Demonstrated experience with the implementation of newer technologies and services (containerization, Azure services, GitHub, etc.) and standard Microsoft services (SQL...
-
Sales Account Manager
5 days ago
Madison, United States Darragh Full timeJob DetailsJob LocationMadison - Madison, ALPosition TypeFull TimeJob ShiftDayJob CategorySalesDescriptionDarragh Contractor Supply is seeking a Sales Account Manager to join our team in Madison, AL. If you have excellent sales skills, can communicate well in written and verbal forms with customers and have knowledge and/or experience in the industrial and...