Manager Customer Operations

Found in: beBee jobs US - 2 weeks ago

Madison, Wisconsin, United States Alliant Energy Corporation Full time
Job Summary

Alliant Energy is currently seeking a proven leader for our Operations Center in the Central Area Region. This role will lead a strong team of operations field employees in Portage or Baraboo. As the leader in this role, you will regularly engage with union leadership. Knowledge of bargaining unit contract will be beneficial.

As the Manager of Customer Operations, you will manage and provide leadership and engineering resources for basic to complex construction, materials, tools, and equipment associated with new customer work, system operations, maintenance and reliability, construction necessary to support system growth, and emergency response work.

This position is also the key contact for company leadership within the community and is responsible for maintaining relationships with community officials and retail customers.

What you will do

  • Performs all leadership duties including, but not limited to, hiring and rewarding talent, fostering an inclusive and safe workplace, partnering with employees to set clear goals and expectations, providing timely and specific feedback on performance, developing improvement plans to address performance gaps, addressing conflict with care and respect, identifying opportunities for growth and development, embracing and modeling a mindset of lifelong learning, ensuring employees report to work fit for duty, adhering to our Code of Conduct, interfaces with communities and customers and models Alliant Energy's Core Values at all times.
  • Oversees the safe planning, coordination, compliance and management of gas and electric operations activities in an assigned geographic area, including resources and material involved with new customer projects and system improvement projects, routine maintenance, and emergency work. Identifies system reliability gaps and corrects.
  • Demonstrates leadership in the area of safety, including observing and enforcing safety rules and operating practices, encouraging safe work behaviors, assisting in accident investigations, and promptly correcting conditions and unsafe work behaviors which may lead to accidents.
  • Serves as the ultimate decision-maker during life-threatening emergency situations involving facilities, people, and property.
  • Provides oversight in the use of gas inspection maintenance and management system (GIMMS).
  • Coordinates with supply chain departments to plan, forecast, and schedule work that assists in managing logistics for material requirements.
  • Interacts with customers and ensures all customer interactions with others are handled promptly and efficiently, including resolving customer concerns and complaints.
  • Maintains solid working relationships with union leadership while making strategic recommendations to increase productivity, quality, and customer service levels.
  • Understands and enforces rules set by regulatory bodies, e.g., Department Understands and enforces rules set by regulatory bodies, Department of Labor (DOT), Occupational Safety and Safety Administration (OSHA), and Department of Natural Resources (DNR).
  • May manage the service and repair work in an assigned geographic area, agricultural, small business and residential, service, sales, and conservation activities as well as meter reading and meter operations activities.
  • Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

  • Bachelor's Degree Emphasis in business, engineering, or related area Preferred

Required Experience

  • 5 years of experience in large electric construction, gas and electric operations, project management, or related work
  • 3 years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)

Other Requirements

  • Promotes and supports diversity initiatives and equal employment opportunity.
  • Primary residence must be within a reasonable distance of designated headquarters and within 40 minutes of an operating center in the zone(s) for which employee is responsible.
  • Must possess a valid driver's license.
  • This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.

Knowledge, Skills, and Abilities

  • Demonstrated effective leadership skills.
  • Working knowledge of electric, gas or steam operating practices, construction standards, work methods, equipment, maintenance practices, regulatory compliance and materials preferred.
  • Demonstrated experience working with labor union management preferred.
  • Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
  • Demonstrated ability to read and understand utility maps, plan and profiles, and drawings preferred.
  • Demonstrated financial skills such as budgeting and basic accounting.
  • Demonstrated effective interpersonal, verbal, and written communication skills.
  • Demonstrated understanding of information technology applications. Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
  • Works in a diverse and inclusive environment.

Key Skills

  • Business Process Improvements Customer Experience Management Energy Distribution Systems Management Operations Management Financial Management Health, Safety, and Environmental Management Outage Management Project and Program Management Regulatory Compliance Resource Optimization Stakeholder Management Leadership

Read the full posting.

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