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Advertising Operations Specialist
2 months ago
Advertising Operations Specialist II
Location: Austin, TX (remote)
Duration: 4+ months (possibility to extend)
Payrate starts from $30/hr.
Description
Global Product Services’ (GPS) mission is to significantly enhance our most important customer experience by effectively resolving (technical) issues, proactively preventing future problems, and inspiring teams to create valuable, high-quality products.
Duties
This position will partner with internal Customer Immersion team members, providing operational execution support to help project manage client immersion requests for Client’s managed and unmanaged advertisers - maintaining quality and efficiency throughout the end-to-end immersion process. You will be responsible for recruiting research participants for user experience studies and guiding them through the process. Studies you will recruit for include onsite visits to the Client campuses, remote studies via the web and offsite studies in the U.S. and abroad.
The ideal candidate will have a strong background in advertising effectiveness and project management, along with a natural curiosity to understand how things work. They should be passionate about the Client, analytically minded, a great communicator, and able to partner with other XFN teams.
Responsibilities
Own immersion operational execution in coordination with internal teams supporting workflows such as, email outreach, scheduling, and performance tracking across multiple projects.
Monitor and troubleshoot progress and performance of immersions to ensure overall program quality and consistency Triage incoming requests, utilizing technology, superior customer service and judgment - Responding within a timely manner and working 1:1 in real time Gather learnings and insights for: 1) internal teams to help Facebook further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices Identify tool and process efficiency gains with an analytical perspective
Skills
- 2+ years of experience within the advertising (preferably Meta)
- 2+ ecosystem and a thorough understanding of major success metrics years
- 2+ experience managing client - facing communication concerning Facebook
- 2+ Ads Manager/ campaign set-up per internal direction
- Experience with Salesforce, including SFMC Email Studio is critical for participant outreach.
- Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software.
- Experience in working on research studies (inbound feedback, A/B tests, surveys, interviews) Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality Proven ability to manage multiple projects and work in a high-performance team environment Previous tech experience a plus
Education
- Bachelor's Degree
About Us:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of “human connection,” defined by our branding tagline NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
