Associate Director, Customer Success, Commerce

2 months ago

New York, United States PubMatic Full time

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.


PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.


Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.


Job Description:


We are immediately hiring an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.


Reporting to the VP of Commerce, this key hire is the primary owner of our North America commerce and retail customer base. You will develop strategic partnerships with our commerce and retail clients to enhance their experience, maximize revenue through PubMatic tools and solutions, and provide insights and data critical to the customer’s business. You will work closely with strategic and tactical customer contacts offering a deep understanding of our product offerings and the dynamic retail media landscape.


You will be responsible for achieving quarterly top-line revenue targets and ensuring we exceed client expectations. Through regular check-ins, rigorous performance analyses, cross-functional project management, and industry event attendance, you will act as and be recognized as a commerce and retail specialist and advisor who drives tangible results for our customers.


Responsibilities:


  • Manage a portfolio of high-spend and high-potential commerce and retail partners by thoroughly understanding growth drivers, identifying opportunities for expansion, managing risks, and creating multi-quarter plans for achievement.
  • Leverage your analytical skills and knowledge of the digital commerce marketplace to influence customer strategies and execution towards optimal customer engagement and sales.
  • Consistently meet or exceed targets, while prioritizing and delivering an outstanding customer experience to our clients.
  • Develop a thorough understanding of the business and technical aspects of PubMatic commerce platforms, tools and solutions.
  • Proactively coach peers within the organization to enhance commerce media knowledge and skills that drive client growth and contribute to overall team success.
  • Collaborate with specialists, solutions engineers, and product teams to generate business plans, defining business goals, key strategies, and success metrics.


Desired Skills and Experience:


  • 5+ years of relevant experience in a Customer Success role, focusing on digital commerce or retail environments, working directly with retailers and commerce companies.
  • Familiarity with digital commerce dynamics and relevant industry trends.
  • Experience working with e-commerce platforms and technologies.
  • Knowledge of customer engagement strategies and digital sales enhancement techniques.
  • Experience growing and managing a team
  • Strong presentation skills.
  • Flexible, start-up mindset with proven success in fast-paced, unstructured environments.


Compensation and Benefits:

Base + Bonus Compensation Range: $180,000 to $200,000

RSU Grant: $62,000 (4-year vest)


In accordance with applicable law, the above range provided is PubMatic’s reasonable estimate of the cash compensation for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition, PubMatic also offers a competitive benefits package.


Additional Information


Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.


Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.


Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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