Associate Director, Customer Success, Commerce

4 weeks ago


New York, United States PubMatic Full time

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.


PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.


Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.


Job Description:


We are immediately hiring an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.


Reporting to the VP of Commerce, this key hire is the primary owner of our North America commerce and retail customer base. You will develop strategic partnerships with our commerce and retail clients to enhance their experience, maximize revenue through PubMatic tools and solutions, and provide insights and data critical to the customer’s business. You will work closely with strategic and tactical customer contacts offering a deep understanding of our product offerings and the dynamic retail media landscape.


You will be responsible for achieving quarterly top-line revenue targets and ensuring we exceed client expectations. Through regular check-ins, rigorous performance analyses, cross-functional project management, and industry event attendance, you will act as and be recognized as a commerce and retail specialist and advisor who drives tangible results for our customers.


Responsibilities:


  • Manage a portfolio of high-spend and high-potential commerce and retail partners by thoroughly understanding growth drivers, identifying opportunities for expansion, managing risks, and creating multi-quarter plans for achievement.
  • Leverage your analytical skills and knowledge of the digital commerce marketplace to influence customer strategies and execution towards optimal customer engagement and sales.
  • Consistently meet or exceed targets, while prioritizing and delivering an outstanding customer experience to our clients.
  • Develop a thorough understanding of the business and technical aspects of PubMatic commerce platforms, tools and solutions.
  • Proactively coach peers within the organization to enhance commerce media knowledge and skills that drive client growth and contribute to overall team success.
  • Collaborate with specialists, solutions engineers, and product teams to generate business plans, defining business goals, key strategies, and success metrics.


Required Skills and Experience:


  • 5+ years of relevant experience in a Customer Success role, focusing on digital commerce or retail environments, working directly with retailers and commerce companies.
  • Familiarity with digital commerce dynamics and relevant industry trends.
  • Experience working with e-commerce platforms and technologies.
  • Knowledge of customer engagement strategies and digital sales enhancement techniques.
  • Experience growing and managing a team
  • Strong presentation skills.
  • Bachelor’s degree in a related field


Nice to Have:


  • Flexible, start-up mindset with proven success in fast-paced, unstructured environments.
  • An ease with communicating to audiences across all levels, from your peers to the C-Suite


Compensation and Benefits:

Base + Bonus Compensation Range: $180,000 to $220,000

RSU Grant: $62,000 (4-year vest)


In accordance with applicable law, the above range provided is PubMatic’s reasonable estimate of the cash compensation for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition, PubMatic also offers a competitive benefits package.


Additional Information


Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.


Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.


Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status



  • New York, New York, United States IPG Mediabrands Full time

    Job SummaryWe are seeking a highly skilled and experienced Commerce Media Director to join our team at IPG Mediabrands. The successful candidate will be responsible for leading the development and execution of commerce media plans across various clients and industries.Key ResponsibilitiesDevelop and execute commerce media plans that drive business results...


  • New York, New York, United States IPG Mediabrands Full time

    Job Title: Director of Commerce MediaWe are seeking a highly skilled and experienced Director of Commerce Media to join our team at IPG Mediabrands. As a key member of our commerce media team, you will be responsible for developing and executing comprehensive commerce media strategies that drive business growth and revenue for our clients.Key...


  • New York, New York, United States Mediabrands Worldwide, Inc. Full time

    Job DescriptionJob Title: Director of Commerce MediaJob Summary:We are seeking a highly skilled and experienced Director of Commerce Media to join our team at Mediabrands Worldwide, Inc. The successful candidate will be responsible for leading the development and implementation of commerce media strategies for our clients, driving business growth and revenue...


  • New York, New York, United States Mediabrands Worldwide, Inc. Full time

    Job Title: Director, Commerce Media PlanningWe are seeking a highly skilled and experienced Director, Commerce Media Planning to join our team at Mediabrands Worldwide, Inc. The successful candidate will be responsible for leading the development and implementation of commerce media plans, driving business growth, and delivering exceptional results for our...


  • New York, New York, United States GroupM Full time

    Role Summary & ImpactThe Associate Director, Commerce Strategy role will drive business growth by leveraging commerce platforms and adtech partners to solve complex problems and unlock new opportunities for clients. This role will collaborate with cross-functional teams to develop and implement comprehensive solutions that achieve client objectives.Key...


  • New York, New York, United States GroupM Full time

    Job Title: Associate Director, Commerce SearchGroupM is seeking an experienced Associate Director, Commerce Search to join our team. As a key member of our commerce search team, you will be responsible for driving excellence in tactical activation and day-to-day management of search-based activations.Key Responsibilities:Lead keyword strategy development and...


  • New York, New York, United States GroupM Full time

    Job SummaryWe are seeking a highly skilled Associate Director, Commerce Strategy to join our team at GroupM. This role will play a critical part in shaping the future of commerce and media solutions for our clients.Key ResponsibilitiesContribute to the development of innovative commerce and media strategies that drive business growth for our...

  • E-commerce Director

    4 weeks ago


    New York, New York, United States Beltology Full time

    Role Overview:Beltology is seeking a talented and results-driven E-commerce Director to lead our digital retail presence and drive business growth. As a key member of our team, you will be responsible for developing and executing e-commerce strategies that enhance customer engagement and drive revenue.Key Responsibilities:Develop and implement e-commerce...


  • New York, New York, United States GroupM Nexus Full time

    Job SummaryThe Associate Director, Commerce Strategy role at GroupM Nexus is a key position that requires a deep understanding of commerce platforms, including retail media networks and adtech partners. The successful candidate will assist in solving complex business problems through simplified perspectives and identify product, process, or solution...


  • New York, New York, United States LOccitane En Provence Full time

    Job Title: E-Commerce Associate Manager Job Summary: L'Occitane En Provence is seeking an E-Commerce Associate Manager to join our team. As a key member of our e-commerce team, you will be responsible for driving the success of our online business by developing and executing strategies to improve website merchandising, product launches, and content...


  • New York, New York, United States PayPal Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director to lead our SMB Commerce Solutions team. In this role, you will be responsible for developing commerce solutions for PayPal merchants beyond payments, helping them get customers and grow their business.You will partner closely with internal stakeholders to bring this vision to reality...


  • New York, United States VIZIO Full time

    About the Team: As part of a rapidly growing, data-centric organization, the Associate Director, Customer Success (Inscape Data + Measurement) will play a pivotal role in developing and executing strategies to drive customer engagement, retention, and advocacy. You will lead a team responsible for creating strong relationships with customers by developing...


  • New York, New York, United States L'Occitane En Provence Full time

    Job DescriptionL'Occitane En Provence is seeking an E-Commerce Associate Manager to drive the success of our North American ecommerce strategy. This role will work closely with the E-Commerce Merchandising Manager to launch products, manage content, and optimize site merchandising across three websites.Key Responsibilities:Website Merchandising:Develop and...


  • New York, New York, United States Ordergroove Full time

    About the Role:At Ordergroove, we're looking for a talented Customer Success Manager to join our dynamic team. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, understanding their business needs, and providing strategic recommendations to drive their success.Key...


  • New York, New York, United States PayPal Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director to lead our SMB Commerce Solutions team. As a key member of our organization, you will be responsible for developing commerce solutions for PayPal merchants beyond payments, helping them grow their business and increase customer engagement.In this role, you will partner closely with...


  • New York, New York, United States PayPal Full time

    Job Description:We are seeking a highly skilled and experienced Director to lead our SMB Commerce Solutions team. In this role, you will be responsible for developing commerce solutions for PayPal merchants beyond payments that help them get customers and grow their business.Key Responsibilities:Develop and execute a comprehensive strategy for SMB Commerce...


  • New York, New York, United States VIZIO Full time

    About the Role:The Associate Director, Customer Success (Inscape Data + Measurement) will play a pivotal role in driving customer engagement, retention, and advocacy. This individual will lead a team responsible for creating strong relationships with customers by developing and executing customer engagement programs that drive product adoption and customer...


  • New York, United States Viola Full time

    Job DescriptionJob DescriptionA universe of opportunities. Open to you.Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life...


  • New York, New York, United States PayPal Full time

    About the RoleWe are seeking a highly skilled and experienced Director to lead our SMB Commerce Solutions team. As a key member of our organization, you will be responsible for developing commerce solutions for PayPal merchants beyond payments, helping them grow their business and increase customer engagement.In this role, you will partner closely with...


  • New York, United States Sky IT Group Full time

    Customer Success Associate (Business Analyst) - SKYPAD About Sky IT: Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the worlds most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...