E-commerce Director

3 weeks ago

New York, New York, United States Bubble Skincare Full time
Job Title: Director of E-commerce

Job Summary:

We are seeking a highly skilled and experienced Director of E-commerce to lead our online sales efforts and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing strategies to enhance the customer experience, increase sales, and improve operational efficiency.

Key Responsibilities:
  • DTC Strategy & Operations:
    • Develop and execute commercial plans to drive growth on DTC, including promotions, GWPs, sampling, and bundles.
    • Oversee the day-to-day administration of the Shopify platform, ensuring accurate product listings, inventory management, and order fulfillment.
    • Optimize website performance, including page load speed, consumer journeys, mobile responsiveness, and checkout process, to drive conversion and customer satisfaction.
    • Implement SEO best practices and work closely with the content team to optimize product descriptions, metadata, and on-page elements for improved organic visibility.
    • Lead Bubble's subscription program, including creating a subscription strategy anchored in loyalty, managing suspected fraud, and actively monitoring and reporting on subscriptions.
  • CX Management:
    • Oversee Zendesk customer service operations, including ticket management, response times, and resolution quality, to ensure efficient and effective customer support.
    • Develop and execute strategies for exceptional customer service, ensuring that customers receive timely and helpful responses to their inquiries and concerns.
    • Lead and guide the Zendesk support team, fostering a customer-centric culture and maintaining high standards of service to deliver a positive Bubble brand experience.
  • Loyalty & Retention:
    • Create and manage customer loyalty programs, including rewards, referral programs, and VIP tiers, to incentivize repeat purchases and customer advocacy.
    • Develop and execute email marketing campaigns to drive customer acquisition, retention, and repeat purchases.
    • Segment customer database and create targeted email campaigns tailored to different customer segments and lifecycle stages.
    • Continuously monitor and analyze email performance metrics to optimize campaign efficiency and ROI.
  • Ratings & Reviews:
    • Work closely with the customer support team to ensure prompt and effective responses to customer reviews, addressing concerns, and providing excellent customer service to resolve issues.
    • Implement a review solicitation strategy to encourage satisfied customers to leave positive reviews and ratings, while also addressing negative feedback professionally and proactively.
    • Monitor and analyze customer ratings and reviews to identify trends, patterns, and areas for improvement in products, customer service, and the overall customer experience.
  • Analytics and Reporting:
    • Establish key performance indicators to measure the success of ecommerce initiatives and regularly report on performance to the management team.
    • Utilize data and analytics tools to track website traffic, user behavior, and sales trends, providing actionable insights for ongoing testing and optimization.
    • Monitor industry trends and stay up-to-date with emerging e-commerce technologies, tools, and best practices.
Qualifications:
  • Minimum of 6 years of experience in e-commerce management, with a focus on website optimization and feature development.
  • Strong proficiency in Shopify, Google Analytics, and Hotjar, with a demonstrated ability to extract actionable insights and drive results.
  • Creative understanding and passion.
  • Proven track record of implementing successful e-commerce strategies and initiatives to drive growth and improve the customer experience.
  • Excellent communication and leadership skills, with the ability to inspire and motivate cross-functional teams.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a fast-growing company in the CPG Beauty industry.
  • Professional growth and development opportunities.
  • A collaborative and inclusive work environment.

  • E-Commerce Director

    2 weeks ago

    New York, New York, United States TONYMOLY USA Full time

    About the RoleWe are seeking a highly skilled and experienced E-Commerce Director to join our team at TONYMOLY USA. As a key member of our leadership team, you will be responsible for driving our online sales and revenue growth through strategic planning, execution, and optimization of our e-commerce operations.Key ResponsibilitiesDevelop and execute...

  • E-commerce Director

    3 weeks ago

    New York, New York, United States Beltology Full time

    Role Overview:Beltology is seeking a talented and ambitious E-commerce Director to lead our digital retail presence and drive growth. As a key member of our team, you will be responsible for developing and implementing e-commerce strategies that enhance customer engagement and drive business results.Key Responsibilities:Develop and execute e-commerce...

  • E-commerce Director

    12 hours ago

    New York, New York, United States Beltology Full time

    Role Overview:Beltology is seeking a talented and results-driven E-commerce Director to lead our digital retail presence and drive business growth. As a key member of our team, you will be responsible for developing and executing e-commerce strategies that enhance customer engagement and drive revenue.Key Responsibilities:Develop and implement e-commerce...

  • E-Commerce Director

    1 month ago

    New York, New York, United States Coty Full time

    About the RoleWe are seeking a highly skilled and experienced E-Commerce Director to lead our Commercial team in building and delivering innovative Omnichannel GTM plans that drive market leading e-com retail sales growth and penetration.Key ResponsibilitiesLead a Commercial team to develop and execute Omnichannel business plans for key US retailers,...

  • Senior Director of E-commerce Operations

    2 weeks ago

    New York, New York, United States Fanatics Full time

    Job Title: Senior Director, E-commerceFanatics is seeking a seasoned leader to drive the growth of our e-commerce business. As the Senior Director of E-commerce, you will be responsible for developing and implementing a comprehensive e-commerce strategy to achieve revenue and profitability targets.Key Responsibilities:Develop and implement a 3rd party...

  • E-Commerce Director

    4 weeks ago

    New York, New York, United States Coty Full time

    Lead Commercial Strategy for Luxury RetailAs a key member of our Coty team, you will be responsible for driving e-commerce growth and innovation across our luxury retail business. This is a unique opportunity to make a significant impact and work with a talented team who are passionate about delivering exceptional results.Key Responsibilities:Develop and...

  • E-commerce Marketing Specialist

    2 weeks ago

    New York, New York, United States Lactalis American Group Full time

    About Lactalis American GroupLactalis American Group is a leading dairy company with a strong presence in the market. We are a family-owned business with a rich history and a commitment to providing high-quality dairy products to consumers.Job SummaryWe are seeking a highly motivated and detail-oriented E-commerce Intern to join our Omnichannel Retail...

  • Director of Finance for E-commerce Software Group

    2 weeks ago

    New York, New York, United States Palermo Advisors Full time

    About StaytunedStaytuned is a leading e-commerce software conglomerate that acquires, grows, and manages mission-critical e-commerce software businesses. Our mission is to empower online sellers through innovative solutions and seamless integrations, enhancing the capabilities of e-commerce platforms and helping merchants thrive in a digital marketplace.The...

  • Chief Financial Officer for E-commerce Software Group

    3 weeks ago

    New York, New York, United States Palermo Advisors Full time

    Company Overview:Palermo Advisors is a leading conglomerate that acquires, grows, and manages mission-critical e-commerce software businesses. As a pioneer in the e-commerce technology space, we empower online sellers through innovative solutions and seamless integrations. Our mission is to enhance the capabilities of e-commerce platforms, helping merchants...

  • Chief Financial Officer for E-commerce Software Group

    3 weeks ago

    New York, New York, United States Palermo Advisors Full time

    About the RoleStaytuned is seeking a seasoned Director of Finance to join our team. As a key member of our leadership, you will be responsible for driving financial strategy, managing complex financial operations, and ensuring the overall financial health of our e-commerce software businesses.Key ResponsibilitiesDevelop and implement financial forecasting...

  • Director of Commerce and Retail Media

    1 month ago

    New York, New York, United States PubMatic Full time

    Job Title: Associate Director, Customer Success, CommerceAt PubMatic, we're seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.This key hire will be the primary owner of our North America commerce and retail customer base, developing strategic partnerships with...

  • Accounting Director

    2 weeks ago

    New York, New York, United States Hoxton Circle Full time

    Job OverviewHoxton Circle is seeking an experienced Accounting Director to lead core financial operations and drive process improvements in a large enterprise environment.The ideal candidate will have a strong background in accounting, finance, and leadership, with a proven track record of managing and developing accounting teams in a fast-paced...

  • Executive Director, Global E-commerce

    3 weeks ago

    New York, New York, United States Estee Lauder Companies Full time

    Job SummaryThe Executive Director, Global Online is responsible for driving the vision, strategy, and execution of the e-commerce business and all retailer websites where our brand's products are sold. This role requires close collaboration with brand marketing, product development, and sales teams to create a unified omnichannel experience.Key...

  • Associate Director, Customer Success, Commerce

    3 weeks ago

    New York, New York, United States PubMatic Full time

    Job Title: Associate Director, Customer Success, CommercePubMatic is seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.About the RoleThis key hire is the primary owner of our North America commerce and retail customer base. You will develop strategic...

  • Director, Commerce

    1 day ago

    New York, New York, United States Mediabrands Worldwide, Inc. Full time

    Job Title: Director, CommerceWe are seeking a highly skilled and experienced Director, Commerce to join our team at Mediabrands Worldwide, Inc. This role will be responsible for leading the development and execution of commerce media plans, managing a team of professionals, and driving business growth.Key Responsibilities:Lead the planning and activation of...

  • Director, Commerce

    1 day ago

    New York, New York, United States IPG Mediabrands Full time

    Job Title: Director, CommerceWe are seeking a highly skilled and experienced Director, Commerce to join our team at IPG Mediabrands. As a key member of our Commerce team, you will be responsible for leading the development and execution of commerce media plans for our clients.Key Responsibilities:Lead planning and activation across commerce media plans,...

  • Director, Commerce Strategy

    4 hours ago

    New York, New York, United States Mediabrands Worldwide, Inc. Full time

    Job Title: Director, Commerce Media PlanningWe are seeking a highly skilled and experienced Director, Commerce Media Planning to join our team at Mediabrands Worldwide, Inc. The successful candidate will be responsible for leading the development and implementation of commerce media plans, driving business growth, and delivering exceptional results for our...

  • E-Commerce Merchandising Specialist

    4 weeks ago

    New York, New York, United States Bernard Nickels & Associates Full time

    About the RoleWe are seeking a highly skilled E-Commerce Merchandising Specialist to join our team at Bernard Nickels & Associates. As a key member of our team, you will be responsible for assisting in the development of our global client's well-known brands' apparel, footwear, accessories, goggles, and helmets category on Amazon.Key ResponsibilitiesMaintain...

  • Director, Commerce Leader

    4 weeks ago

    New York, New York, United States IPG Mediabrands Full time

    Job Title: Director, CommerceWe are seeking a highly skilled and experienced Director, Commerce to join our team at IPG Mediabrands. As a key member of our Commerce team, you will be responsible for leading the development and execution of commerce media plans for our clients.Key Responsibilities:Lead planning and activation across commerce media plans,...

  • Director, Commerce Lead

    4 weeks ago

    New York, New York, United States Mediabrands Worldwide, Inc. Full time

    Job Title: Director, CommerceWe are seeking a highly skilled and experienced Director, Commerce to join our team at Mediabrands Worldwide, Inc. This role will be responsible for leading the development and execution of commerce media plans, managing a team of media planners, and driving business growth through strategic partnerships and innovative...