IT Help Desk Support Technician

1 month ago

Chicago, United States RoadSafe Traffic Systems Full time
Description
POSITION SUMMARY: An IT Support Technician shall be responsible for providing technical assistance and support related to computer systems, hardware, or software and generally maintain daily performance of RoadSafe's computer systems. The individual shall respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions for the Local Area Networks (LAN), Wide Area Networks (WAN), as well as other systems.
Req Number INF-24-00009
Position Requirements
ESSENTIAL FUNCTIONS AND SKILLS REQUIRED:
  • Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Acts as an escalation point for vendors and managed service provider
  • Maintain daily performance of computer systems
  • Respond to email messages for employees/users seeking help
  • Walk employees/users through problem-solving process
  • Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with employees/users to ensure issue has been resolved
  • Run reports to determine malfunctions that continue to occur
  • Must be able to sit for extended periods of time
  • Some travel may be required
TECHNICAL EXPERIENCE REQUIRED:
  • Working knowledge of Microsoft Office 365 and Microsoft Teams
  • Expert understanding of desktop computer hardware and the Windows 10 operating system
  • Explaining and walking end users through setting up PC hardware
  • Experience with transferring data and profile information to new PC hardware
  • Experience with patch management systems (Quest KACE experience preferred, but not required)
  • Mobile Device Management experience (MaaS360 experience preferred, but not required)
    • Working with Android and iOS mobile devices
  • Experience with remote troubleshooting of software, hardware, printers, and networking
EDUCATION AND EXPERIENCE REQUIRED:
  • Knowledge and experience with network communications, firewalls, VPN
  • Excellent troubleshooting skills
  • Excellent understanding of common networking technologies and protocols
  • 3-5 years of related experience preferred
  • Associates or Bachelor’s Degree in IT-related field preferred
We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran
About the Organization RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our national network of 50 branches supports government, private, special event, utility and railroad projects in over 40 states. Expert knowledge of traffic control and roadway striping coupled with a unique ability to quickly mobilize our extensive fleet, state-of-the art equipment and trained technicians allows RoadSafe to safely provide quality, value, and peace of mind to our customers nationwide. RoadSafe enjoys exclusive contract agreements with some of the United States' biggest industrial companies and contractors. Known for our sophistication and professionalism, RoadSafe is called upon to handle the biggest and best projects in our industry.
At RoadSafe, we offer a competitive pay, growth potential and an excellent benefits package for those who qualify including medical, dental, vision, and 401(k) plans. RoadSafe recognizes and values diversity.
EOE Statement We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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