Director of Guest Services
1 month ago
Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for our open Director of Guest Services position. In this role, you would directly supervise the front office, bell staff and concierge teams. You would also work in partnership with the front office manager(s), director of rooms and the guest experience team to achieve our desired results. You could potentially serve as the property manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. In that role, you would represent property management in resolving any guest or property related situation. Additionally, you would manage the flow of inquiries and direct guests within the lobby.
We do require that you have background, consisting of:
- Four years of previous front office or guest service manager experience
- Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort
- Experience growing others – and looking for growth
- Basic P&L/budget experience
- Passion, energy, self-motivation and an infectious personality
We would prefer a background of:
- Bilingual
- Experience with a property of 500 rooms or more
- Basic sales experience
- Formal training or hands-on education in hotel management and operations.
If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay
- Discounts and resort benefits
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
-
Director of Guest Services
7 days ago
wisconsin dells, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Director of Guest Services
1 month ago
Wisconsin Dells, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Director of Guest Services
1 week ago
wisconsin dells, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Director of Guest Services and Operations
12 hours ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Guest Services and Operations to join our team at Kalahari Resorts & Conventions. As a key member of our leadership team, you will be responsible for overseeing the front office, bell staff, and concierge teams, ensuring that our guests receive exceptional service and a memorable...
-
Guest Services Representative
5 months ago
Wisconsin Dells, United States LaTour Hotels & Resorts, Inc. Full timeThe Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and t Guest Service, Representative, Guest, Retail
-
Guest Services Reservations Representative
7 days ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full timeKalahari Resorts Conventions offers an exceptional waterpark resort and conference experience, all conveniently located under one roof. This authentically African-themed destination boasts the largest indoor waterparks in America, along with elegantly appointed guest accommodations, a full-service Spa Kalahari, a vibrant family entertainment center, on-site...
-
Food Service Director
4 days ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full timeJob SummaryWe are seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our Wisconsin Brew Pub. As a key member of our team, you will be responsible for ensuring exceptional guest service, maintaining high food quality, and driving sales growth.Key ResponsibilitiesOversee and coordinate the planning, organizing, training,...
-
Guest Receptionist
1 month ago
Wisconsin Dells, United States Bluegreen Vacations Full timeAbout Bluegreen Vacations: At Bluegreen Vacations, our true value lies in our associates—the dedicated individuals who contribute to our success. With over 60 resorts spread across the U.S. and Caribbean, we take pride in creating memorable experiences for our guests.Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring...
-
Guest Services Associate
3 weeks ago
Wisconsin Dells, United States Travel + Leisure Full timeWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...
-
Guest Experience Coordinator
4 days ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Kalahari Resorts & Conventions. As a Telephone Support Specialist, you will be responsible for providing exceptional service to our guests over the phone, ensuring a seamless and enjoyable experience.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...
-
Director of Banquets
3 months ago
Wisconsin Dells, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Director of Banquets
3 months ago
Wisconsin Dells, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Overnight Guest Service Associate
1 week ago
Wisconsin Dells, United States Travel + Leisure Full timeWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...
-
Senior Director of Marketing
3 weeks ago
Wisconsin Dells, Wisconsin, United States Bluegreen Vacations Full timeAs the Senior Director of Marketing, you will be responsible for planning and implementing timeshare marketing activities for Illinois, Michigan, and Wisconsin area operations, to maintain and develop our company's volume of profit in accordance with agreed upon policies, business rules, and budgetary guidelines.SPECIFIC DUTIES, ACTIVITIES AND...
-
Senior Director of Marketing
3 weeks ago
Wisconsin Dells, United States Bluegreen Vacations Full timeAs the Senior Director of Marketing, you will be responsible for planning and implementing timeshare marketing activities for Illinois, Michigan, and Wisconsin area operations, to maintain and develop our company’s volume of profit in accordance with agreed upon policies, business rules, and budgetary guidelines.SPECIFIC DUTIES, ACTIVITIES AND...
-
Customer Service Representative
2 days ago
Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full timeJob Summary:We are seeking a highly motivated and customer-focused Reservationist to join our team at Chula Vista Resort in Wisconsin Dells, WI. As a Reservationist, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Create a positive...
-
Customer Service Representative
2 days ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all who interact with our resort.Key...
-
Booking Services Agent
7 days ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full timeKalahari Resorts Conventions is committed to providing an unparalleled waterpark resort and conference experience, all seamlessly integrated under one roof. Our authentically African-themed resort boasts America's largest indoor waterparks and features luxurious guest accommodations, a full-service Spa Kalahari, an engaging family entertainment center,...
-
Customer - Food Service - Wisconsin Dells Area
3 months ago
Wisconsin Dells, United States Kwik Trip Full timeAlready a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Customer Service Positions in Wisconsin Dells area Minimum Starting Pay: $16.00 Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers...
-
Licensed Cosmetologist
2 days ago
Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full timeAbout the RoleWe are seeking a highly skilled and experienced Cosmetologist to join our team at Kalahari Resorts and Conventions. As a Spa Cosmetologist, you will be responsible for providing exceptional service to our guests, delivering a wide range of beauty and wellness treatments, including hair styling, cutting, and chemical services, as well as skin...