Director of Guest Services

1 month ago

Wisconsin Dells, United States Kalahari Resorts & Conventions Full time

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.


We are inviting you to apply for our open Director of Guest Services position. In this role, you would directly supervise the front office, bell staff and concierge teams. You would also work in partnership with the front office manager(s), director of rooms and the guest experience team to achieve our desired results. You could potentially serve as the property manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. In that role, you would represent property management in resolving any guest or property related situation. Additionally, you would manage the flow of inquiries and direct guests within the lobby.


We do require that you have background, consisting of:


  • Four years of previous front office or guest service manager experience
  • Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort
  • Experience growing others – and looking for growth
  • Basic P&L/budget experience
  • Passion, energy, self-motivation and an infectious personality


We would prefer a background of:

  • Bilingual
  • Experience with a property of 500 rooms or more
  • Basic sales experience
  • Formal training or hands-on education in hotel management and operations.


If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.


Company Mission

We promise to deliver products and services beyond expectations.


Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.


A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

  • Promotion from within
  • Mental, Financial, Physical, Work/Life and Career wellness initiatives
  • Educational opportunities
  • Full and varied benefit package available for full-time associates
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off, dedicated wellness days and holiday pay
  • Discounts and resort benefits


Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.


Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).


Kalahari Resorts & Conventions is an equal opportunity employer.

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