Current jobs related to Customer Experience Coordinator - Minneapolis - Voyager Global Mobility

  • Customer Experience Insights Analyst

    6 days ago

    Minneapolis, Minnesota, United States The Learning Experience #363 Full time

    About The Learning Experience #363We are dedicated to delivering exceptional customer experiences through innovative approaches and a commitment to excellence.Job SummaryThe Customer Experience Insights Analyst will play a key role in driving business growth by providing actionable insights and recommendations to inform customer experience strategies.Key...

  • Customer Experience Insights Analyst

    1 day ago

    Minneapolis, Minnesota, United States The Learning Experience #363 Full time

    About The Learning Experience #363We are dedicated to delivering exceptional customer experiences through innovative approaches and a commitment to excellence.Job SummaryThe Customer Experience Insights Analyst will play a key role in driving business growth by providing actionable insights and recommendations to inform strategic decisions.Key...

  • Customer Experience Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Project Coordinator RoleWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Ultimate Staffing. As a Project Coordinator, you will play a key role in delivering exceptional customer experiences by managing small customer projects using systems and project management best practices to ensure timely completion.Key...

  • Customer Experience Specialist

    1 month ago

    Minneapolis, United States Centerspace Full time

    Customer Experience SpecialistRemote - MinnesotaMost benefits start - 1st of Month after start dateQuarterly Bonuses and On Call StipendCompetitive PTO up to 15 Days11 Paid Holidays (including your birthday)20% off Rent for Centerspace RentsVolunteer Time-Off Each QuarterPaid Parental LeaveMedical/Dental/Vision/Life/AD&D/Disability BenefitsCenterspace Stock...

  • Customer Experience Supervisor

    5 days ago

    Minneapolis, Minnesota, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.Key ResponsibilitiesLead by example, demonstrating...

  • Customer Support Coordinator

    7 days ago

    Minneapolis, Minnesota, United States Lucy Full time

    Job Title: Customer Support CoordinatorWe are seeking a highly skilled and detail-oriented Customer Support Coordinator to join our team at Lucy. As a key member of our Customer Success team, you will be responsible for ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead the addition and permissioning of new Lucy...

  • Customer Experience Center Representative- Senior

    1 month ago

    Minneapolis, United States Allina Health Full time

    Number of Job Openings Available: 1 Date Posted: August 19, 2024 Department: 16008774 Customer Experience Center HOS Shift: Day/Evening (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: Other Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families...

  • Customer Support Coordinator

    2 months ago

    Minneapolis, United States Lucy Full time

    **Meet Lucy** Hi, Im Lucy, your AI-powered assistant for enterprise knowledge management. (Nice to meet you!) I help instantly transform terabytes of valuable data into findable answers. **Lucy is an AI-powered enterprise knowledge management platform.** Ill search your owned and licensed data sources and quickly return the most relevant answers. Ill show...

  • Customer Experience Strategist

    1 week ago

    Minneapolis, Minnesota, United States Lifeworks Services Full time

    About this RoleThe Director of Customer Experience is a key leader responsible for championing a customer-centric environment that drives growth and satisfaction across all audiences. This role will focus on developing and implementing strategies to deliver world-class customer experiences and support the Lifeworks Strategic Plan and annual organizational...

  • Customer Experience Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Metroairports Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist at Metroairports. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless travel experience for our passengers.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Consultant

    1 week ago

    Minneapolis, Minnesota, United States Securian Financial Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Consultant to join our team at Securian Financial Group. As a key contributor to our Customer Experience (CX) Team, you will play a critical role in developing and implementing compelling end-to-end customer experiences for our B2B employer clients, their employees, and our partners in the...

  • Customer Experience Representative

    7 days ago

    Minneapolis, Minnesota, United States Allina Health Full time

    Job SummaryWe are seeking a skilled Customer Experience Representative to join our team at Allina Health. As a key member of our Customer Experience Center, you will play a vital role in providing exceptional patient access to systemwide services.Key ResponsibilitiesProvide patient access to systemwide services, identifying customer needs through active...

  • Customer Service Coordinator

    3 weeks ago

    Minneapolis, Minnesota, United States PD Instore Full time

    Job SummaryThe Account Coordinator is a key member of our team at PD Instore, responsible for delivering exceptional customer service and ensuring seamless communication between customers, sales, and production personnel.Key ResponsibilitiesCustomer Service: Serve as the primary point of contact for internal and external customers, providing timely and...

  • Customer Experience Strategist

    1 week ago

    Minneapolis, Minnesota, United States Securian Financial Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Securian Financial Group. As a key member of our Employee Benefits Solutions (EBS) business, you will play a critical role in developing and implementing compelling end-to-end customer experiences for our B2B employer clients, their employees, and our...

  • Customer Experience Ambassador

    3 weeks ago

    Minneapolis, Minnesota, United States Metropolitan Airports Commission Full time

    About the Metropolitan Airports CommissionThe Metropolitan Airports Commission (MAC) is a public corporation responsible for the operation and maintenance of the Minneapolis-St. Paul International Airport (MSP). We are committed to providing exceptional customer service and ensuring the safety and security of our passengers and employees.Job SummaryWe are...

  • Customer Experience Representative

    11 hours ago

    Minneapolis, Minnesota, United States Allina Health Full time

    Job SummaryAs a Customer Experience Representative at Allina Health, you will play a vital role in enhancing the consumer experience by providing basic scheduling and phone support with an emphasis on customer service. You will assist patients, clinical professionals, and the general public with access to healthcare services, ensuring seamless navigation...

  • Customer Experience Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States MNAFP Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team in Plymouth, MN. As a key member of our branch, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.Key...

  • Customer Experience Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States Metropolitan Airports Commission Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist at the Metropolitan Airports Commission. As a key member of our team, you will be responsible for enhancing the customer experience by providing exceptional service to airport customers.Key ResponsibilitiesCustomer ServiceProvide...

  • Customer Experience Representative

    2 weeks ago

    Minneapolis, Minnesota, United States ZEISS Group Full time

    Data Privacy and Customer SupportAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our team at ZEISS Group. As a key member of our customer support team, you will be responsible for providing exceptional product and service information to our customers, while also resolving technical issues in a timely and professional manner.Key...

  • Customer Experience Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States Anthropologie Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key Responsibilities:Customer Experience:Develop genuine relationships with customers to understand their needs and...

Customer Experience Coordinator

4 months ago

Minneapolis, United States Voyager Global Mobility Full time

Company Overview:


Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.


Job Description:


The Customer Experience Coordinator role will have the responsibilities encompassing exceptional Customer Support, Net Promoter Score and Customer Satisfaction Surveys with effective problem resolution through various communication channels. The ideal candidate should bring 2-5 years of experience in the CX environment. Collaborating with cross-functional teams, the coordinator will contribute to a seamless customer experience, demonstrating strong communication skills and a commitment to customer satisfaction.


This role will be directly reporting to the Senior Director- Key Accounts & Customer Experience.


Essential Job Functions:


  • Support and project manage customer experience projects and initiatives, including timeline adherence, cross-functional collaboration, etc.
  • Escalate complex issues to the appropriate departments for further investigation and resolution.
  • Generate NPS and Customer Satisfaction Surveys
  • Engage proactively with customers to gather feedback and identify areas for improvement.
  • Contribute to the development of customer engagement strategies.
  • Work closely with cross-functional teams, including sales, product, and technical support, to ensure a seamless customer experience.
  • Collaborate with internal departments to stay informed about product updates, policies, and procedures and their effects on customer experience.
  • Must be able to work with or without reasonable accomodations.
  • Peform other duties as assigned.


Qualifications Needed:


  • Project Management Skills
  • Ability to analyze data, create presentations, process flows, etc.
  • Ability to effectively communicate complex information to customers.
  • 2-5 years of experience in customer service, preferably in a customer experience role.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and meet project deliverables.
  • Excellent verbal and written communication skills in both languages.
  • Active listening skills with a focus on understanding and addressing customer needs.
  • Passion for delivering exceptional customer experience.
  • Customer-focused mindset with a commitment to customer satisfaction.
  • Ability to collaborate effectively with team members and other departments.


Travel Requirement: 10 - 15%


Benefits:


  • Competitive base salary of 70k.
  • Full benefits package.
  • Sick, personal time, and company holidays.


The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.