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Customer Experience Representative

2 months ago

Minneapolis, Minnesota, United States Allina Health Full time
Job Summary

As a Customer Experience Representative at Allina Health, you will play a vital role in enhancing the consumer experience by providing basic scheduling and phone support with an emphasis on customer service. You will assist patients, clinical professionals, and the general public with access to healthcare services, ensuring seamless navigation through our system.

Key Responsibilities
  • Provide patient access to systemwide services, identifying customer needs through active listening skills.
  • Assist patients, clinical professionals, and the general public with access to healthcare services, performing scheduling and phone support with a focus on customer service.
  • May assist customers with systemwide navigation and provide systemwide paging services.
  • Ensure data collection entries are accurate and complete, following systemwide registration processes to ensure accuracy.
Requirements
  • Must be 16 years of age with education and/or experience meeting required functional competencies.
  • High school diploma or GED preferred.
  • Associate's or vocational degree preferred.
  • 0 to 2 years of customer service experience required.
  • 0 to 2 years of experience in a healthcare setting preferred.
Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.