Customer Experience Representative

1 week ago


Minneapolis, Minnesota, United States Allina Health Full time
Job Summary

We are seeking a skilled Customer Experience Representative to join our team at Allina Health. As a key member of our Customer Experience Center, you will play a vital role in providing exceptional patient access to systemwide services.

Key Responsibilities
  • Provide patient access to systemwide services, identifying customer needs through active listening skills.
  • Assist patients, clinical professionals, and the general public with access to healthcare services.
  • Perform scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation and provide systemwide paging services.
Requirements
  • Must be 16 years of age with education and/or experience needed to meet required functional competencies.
  • High school diploma or GED preferred.
  • Associate's or vocational degree preferred.
  • 0 to 2 years of customer service experience required.
  • 0 to 2 years of experience in a healthcare setting preferred.
Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.



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