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House Manager

1 month ago

Walnut Creek, United States Ruth Bancroft Garden Full time
House Manager (Part-Time)

See posting on our website:

Reports to: Events Manager

Compensation: $25-$28/hour depending on experience

To Apply: send a resume and cover letter to mary@ruthbancroftgarden.org


Summary of Position:

The ideal House Manager is passionate about providing an exemplary experience for event guests of Ruth Bancroft Garden in Walnut Creek, California. The Ruth Bancroft Garden is a 3.5-acre collection of rare and unusual succulent and dry plants that is also a magical place to host people’s important life events. This position will be responsible for supporting special events and private garden rentals (primarily weddings), under the direction of the Events Manager. This is an excellent opportunity for a person with an appreciation for public botanical gardens and experience in public and private hospitality events. This position will be responsible for “day-of” troubleshooting for private and public events and is responsible for everything that happens on the property before, during and after the event, including the protection of the plant collection during the event. The House Manager will be the only staff member on-site during most of the events. This position will need to interact with planners, vendors and guests to protect the property while ensuring a great experience for the guests. This is a part-time position (averaging 20 hours per week. Candidate must be available to work weekends and evenings and accommodate a flexible schedule.

Supervisory Responsibilities:

Together with the Events Manager, the House Manager will supervise a team of Event Associates to ensure that all tables, chairs, and any other “bones” of the event are properly set up.

Responsibilities:

25%- PATRON SERVICES

  • Be on site and available during event to provide peace of mind to clients and answer basic questions
  • Proactively handle any issues and work to resolve them in accordance with policy guidelines
  • Manage difficult or emotional customer situations
  • Communicate with Events Manager and client at final walkthrough to gain complete understanding of client’s expectations and needs

20% EVENT SETUP AND BREAKDOWN

  • Oversee the overall physical setup of event space including chairs, tables, any other rented furniture or décor placement
  • Assist with transport, set-up and dismantling types of equipment including tables, chairs, linen, and audio/video equipment
  • Supervise team of event assistants to ensure that tables and chairs are placed according to customer’s expectations.

15% MAINTENANCE AND PROPERTY CARE

  • Assist in maintaining site upkeep and beautification throughout the events
  • Perform minor maintenance and repairs during events
  • Keep storage sheds organized and clean
  • Report broken equipment
  • Manage event guests in the garden to avoid stepping in the plant collection, to stay on paths within the garden, and not enter the retail nursery area during non-business hours.

15% SAFETY & SECURITY

  • Check and report unauthorized use of facilities and any unusual situations
  • Monitor traffic during events to maintain a safe environment
  • Set up and remove any event signage (including parking, no smoking, closed for private event, etc.)
  • Act quickly during medical incidents by getting assistance immediately and later documenting the incident
  • Monitor garden and guests, ensuring all rules are followed (i.e. nothing in garden beds, no smoking or vaping, no shots of liquor or overly intoxicated guests

10% CATERER MANAGEMENT

  • Act as point of contact for the caterer day of the event
  • Check out the caterer at the end of the event, ensuring the kitchen and other areas are clean and left in good order

5% JANITORIAL DUTIES

  • Maintain restroom facilities before, during and after events
  • Clean windows, walls, and chairs as needed
  • Sweep or blow away excess foliage and spiderwebs

5% OTHER

  • Perform additional assignments and projects as requested by the Events Manager
  • Assist with supervisory responsibilities, including managing an event staff of young people

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job-Related Knowledge

  • Catering logistics
  • Strategic event troubleshooting
  • Knowledge of audio and visual equipment a plus

Job-Related Skills & Abilities

  • Ability to provide excellent client service
  • Ability to communicate clearly, both verbally and in writing
  • Ability to work independently
  • Ability to manage vendors while assisting their success
  • Ability to multi-task, trouble-shoot, keep a cool head and a good sense of humor

Ability to balance what the client wants, while considering and executing strategic thinking and troubleshooting with what is best for the organization, while working together in a team atmosphere.

Experience

A minimum of two years of professional experience working in an event planning capacity

Education

High School Diploma or G.E.D. equivalent

Bachelor’s degree preferred

 

Conditions & Requirements


Working Conditions · Work to be performed both indoors and outside, although mainly outdoors. May be exposed to the elements·

Must be able to work weekends and evenings as necessary and accommodate a flexible schedule


Impact/Scope of Function· Requires knowledge in a specialized function or skill gained through work experience and/or training.


Computer Skills· Strong computer literacy skills are required, including but not limited to: Microsoft Outlook, Word, Excel, Slack, Zoom and general internet navigation


Certificates & Licenses· ABC/RBS Alcohol Seller Server Certificate (This is not necessary to be considered for the position. Certificates and licenses can be earned after date of hire

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands to handle or feel. The employee is required to stand and walk, often for long periods of time out in the heat or cold, depending on the time of year. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to lift and/or move up to 50 pounds. In addition to lifting, the employee must be able to carry items for some distance.

To Apply: send a resume and cover letter to mary@ruthbancroftgarden.org

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.