Corporate Account Manager
2 months ago
About the Role:
CrowdStrike is seeking a Corporate Account Manager – Medlar to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the medium to large segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.
This is a hybrid-remote role and will require you to go into the Austin, TX office just 1x a week for team building, unity, and collaboration.
What You’ll Do:
Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate
Achieve a quota of new sales growth within customer base.
Be a customer advocate, driving relationships with key customers and creating new champions
Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion
Devise and execute account strategies and plans to maximize account growth
Provide high touch customer service, including escalation and coordination of support issues as needed
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base
What You’ll Need:
2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields
Bachelor's degree is preferred
Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals
Proficient and/or good understanding of sales qualification frameworks such as Medic, Medpicc, and Sandlar
Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
Strong technical aptitude and ability to learn new concepts quickly
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
High level of comfort handling client objections and negotiations.
Security or Saas experience is a plus
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