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Service Coordinator

4 months ago

Philadelphia, United States Dynamic Facility Services, Inc. Full time

Position Summary

The Service Coordinator at Dynamic Facility Services plays a crucial role in managing incoming inquiries, coordinating service orders, and ensuring efficient project completion. The primary objective of this position is to provide exceptional customer service, effectively communicate with internal teams and external stakeholders, and streamline the service delivery process. Key responsibilities include handling incoming phone calls, directing callers to the appropriate parties, accepting service orders, and addressing customer inquiries. The Service Coordinator will also manage the after-hours emergency service response line, vet subcontractors, negotiate fair costs, and track job costs to maintain cost control. Timely follow-up on project status, frequent updates to customers and third-party portals, and ensuring completion of closeout documents are essential aspects of this role. Additionally, the Service Coordinator will oversee service order management, track backlog, and provide timely billing instructions. The ultimate goal is to optimize customer satisfaction, facilitate efficient operations, and contribute to the success of Dynamic Facility Services in delivering high-quality service to its clients.


Job Description:

  • Customer Service Excellence
  • Incoming phone calls, email, or notifications, which may include incoming service calls or require directing the caller to the proper party, accept service orders, and in general caring for the incoming inquiries. This may include answering status questions and providing direction to our subcontractors.
  • Share in managing the afterhours Emergency service response line.
  • Vetting subcontractors and negotiating a fair cost for the work product.
  • Frequent follow up to status and schedule each project.
  • Service Channel, or other third-party portal frequent status updates
  • Frequent update to the customer
  • Tracking job cost in an effort to control and monitor cost for NTE.
  • Providing quote to customer as required
  • Maintaining Target Margin for all assigned accounts.
  • Service order management as a whole (cradle to grave), tracking back log, and deliverables to ensure we are driving to completion timely.
  • Close out documents
  • Timely billing instructions