Field Technician

3 weeks ago


Lewisville, United States Genusys Inc. Full time

Company Summary:

Genusys Inc. is a leading provider of cutting-edge telecommunications and technology solutions. Founded with a mission to deliver innovative, reliable, and cost-effective services, we specialize in offering a wide range of telecommunications products. Our clients include residential customers, small and medium-sized businesses, and large enterprises across diverse industries. At Genusys Inc., we pride ourselves on our commitment to quality, customer satisfaction, and technological excellence. With a team of highly skilled professionals, we have consistently pushed the boundaries of innovation, ensuring that our clients stay ahead in an increasingly connected world.


Job Summary:

We are seeking a skilled and motivated Field Technician to join our dynamic team. The Field Technician will be responsible for installing, maintaining, and troubleshooting telecommunications and network equipment. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional customer service.


Key Responsibilities:

  • Installation and Maintenance:
  • Install, configure, and test telecommunications equipment including IP Phones, routers, switches, and network wiring.
  • Perform routine maintenance and upgrades on telecommunications systems to ensure optimal performance.
  • Troubleshoot and resolve issues related to connectivity and hardware malfunctions.
  • Customer Service:
  • Provide on-site support to customers, addressing service issues and ensuring a high level of satisfaction.
  • Communicate effectively with customers to explain technical information in a clear and understandable manner.
  • Documentation:
  • Maintain accurate records of installations, service calls, and equipment configurations.
  • Prepare detailed reports on completed work, including any issues encountered and solutions implemented.
  • Safety and Compliance:
  • Adhere to all safety regulations and protocols while performing fieldwork.
  • Ensure compliance with company standards and industry best practices in all tasks.


Qualifications:

- High School Diploma or equivalent; Associate’s degree or technical certification in telecommunications, electronics, or a related field is preferred.

- Hands-on experience with installation and maintenance of telecom equipment.

- 1-3 years of experience in telecommunications or a related technical field preferred.


Skills:

  • Strong understanding of telecommunications and networking systems.
  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
  • Strong communication skills, both verbal and written.
  • Ability to work independently and manage time effectively.


Other Requirements:

  • Valid driver’s license and clean driving record.
  • Must own a vehicle.
  • Ability to lift and carry up to 50 lbs.


Benefits:

  • Competitive salary.
  • Generous benefits.


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