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Ecommerce Operations Manager

4 months ago

Boca Raton, United States Licorice.com Full time

About the Job:

Our fast-growing e-commerce business is seeking a highly organized and detail-oriented E-commerce Operations Manager to join our team. In this role, you will play a crucial part in supporting our growth via our Site Experience across our many (and growing) brands.

If you are a creative, process, and data-driven E-commerce and Site Experience professional with a passion for developing innovative strategies to connect with consumers, we encourage you to apply. We offer a competitive salary, benefits package, and a dynamic work environment. Join our team and help us shape and grow our brand presence in the digital space.


Responsibilities:

  • Oversees daily website operations including ongoing software development, dev team planning and releases, campaign execution, site performance, testing, and support.
  • Oversees the requirement gathering and execution of the development team to enhance and maintain our web presences.
  • Maintains site messaging, creative, and value props aligned with current campaigns and events
  • Cross-functional partnership with Creative and Marketing team(s).
  • Assists assigning priority levels for development projects and dev tickets, manages follow-up
  • communication and deadlines, and manages pre- and post-launch quality assurance testing.
  • Champions optimization of the Customer Experience on web across our brands
  • Troubleshoots site performance and usability problems/concerns, manages resolutions, and communicates results.
  • Ideates, manages, and launches Conversion Rate Optimization process and tasks
  • Supports A/B testing efforts to optimize user experiences
  • Manages a daily quality assurance site check process using custom procedures and third-party solutions to ensure that marketing and commerce execution meet plan and performance standards and expectations.
  • Identifies and triages operational and functional problems, informs leadership promptly, notifies the appropriate resources, provides regular status updates, and ensures that timely resolutions are achieved.
  • Enforces established E-commerce site health metrics and KPIs
  • Develops and maintains key E-commerce processes into Standard Operating Procedure documents.
  • Leverages session replay technology to identify friction points and enhancement opportunities to improve consumer engagement, satisfaction, and conversion rates.
  • Manages the App Stack for our Shopify+ storefronts
  • Participates in the E-commerce roadmap planning process to help identify opportunities and emerging trends.
  • Launches new brand site experiences.
  • Maintains awareness of industry trends, technologies, and best practices to implement relevant strategies to increase revenue and profitability.
  • Any other duties or responsibilities as assigned by the Supervisor.


Qualifications:

  • Experience with Shopify+ and/or other E-commerce platforms
  • Experience in the DTC space
  • Ability to manage multiple projects and prioritize tasks effectively
  • Ability to work in a fast-paced environment and adapt to changes quickly
  • Strong organizational skills, attention to detail, interpersonal, and leadership skills.
  • Proven supervisory and management experience
  • Proven ability to work effectively and efficiently independently.
  • Excellent communication skills, both verbal and written.
  • Demonstrated ability to work effectively with cross-functional partners.


Reporting:

  • If you are a dedicated and organized individual with a passion for contributing to a fast-paced e-commerce environment, we invite you to apply for this exciting position. Join us in shaping the future of our dynamic and growing business.
  • This position will report to the Marketing department and directly into the Chief Strategy Officer.


Schedule:

  • 8-hour shift In Office
  • Monday to Friday Work Location: 1405 Poinsettia Dr, Delray Beach, FL 33444


Benefits:

  • Health Insurance
  • Dental insurance
  • Employee discount
  • Paid time off
  • Vision insurance