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Job Summary:

  • Collaborate with end-users, clinicians, and technical teams to understand business requirements and translate them into effective EHR solutions.
  • Configure, implement, and maintain the EHR system, focusing on clinical workflows, orders, charge capture, and general urgent care applications.
  • Provide end-user support during system implementation, upgrades, and ongoing maintenance.
  • Troubleshoot issues related to the EHR system and work towards timely resolution.
  • Participate in testing phases (unit testing, integration testing, etc.) for new applications and modules.
  • Monitor system performance, identify areas for improvement, and recommend enhancements.
  • Prepare documentation, including user manuals and training materials.
  • Collaborate with cross-functional teams to ensure successful EHR roll-out and adoption.
  • Stay informed about industry trends, best practices, and updates related to Healthcare Technology.
  • This position requires excellent communication skills to keep all stakeholders informed of healthcare application capabilities, current state configuration of applications and future opportunities to leverage applications more robustly.
  • Facilitate effective and proactive business engagement through requirements definition, analysis, application support, quality assurance, issue resolution and ongoing training.
  • Maximize user adoption by ensuring users understand and utilize available services to the greatest extent possible to improve their daily workflow(s).
  • Provide project support to assigned healthcare application initiatives.
  • Serve as system administrator for all applications and services supporting Operations.
  • Partner with service providers of Healthcare technology to optimize our use of their applications


Requirements:

  • Bachelor’s degree in a relevant field (Health Informatics, Healthcare Administration, Computer Science, etc.) or equivalent experience.
  • At least 3 years of experience in an information technology field or clinical role is also required.
  • EHR Certifications and/or willingness to obtain certifications a PLUS
  • Experience with clinical applications such as Practice Management, Electronic Medical Records (EMR), Patient Engagement, Telemedicine and other similar applications strongly preferred with preference given to backgrounds with: Major EMRs in the Urgent Care space such as Experity, Epic, Athena and Cerner (Oracle).
  • Experience working with distributed teams.
  • Hands on technical expertise in the development and/or architecture of systems utilizing current technologies.
  • History of being an active support participant in IT projects.
  • Experience interacting with IT to successfully launch initiatives preferred.
  • Excellent people skills, ability to work with many different types of people with different communication styles.
  • Ability to prioritize, multi-task and work autonomously.
  • Ability to articulate value-based solutions to complex business problems.
  • Ability to operate in a high-energy, high-intensity and evolving environment.
  • Excellent communication, collaboration, and team skills.


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