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Healthcare Application Specialist

2 months ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Overview

At Northwestern Memorial Healthcare, we are dedicated to enhancing patient care through innovative technology solutions. Our commitment to a patient-centered approach is what distinguishes us as a leader in the healthcare sector. As a vital member of our organization, you will play a crucial role in our mission to improve healthcare delivery.

Position Summary

The Application Analyst embodies the mission, vision, and values of Northwestern Memorial Healthcare, adhering to our Code of Ethics and Corporate Compliance Program while complying with all relevant policies and regulatory standards.

Our Information Services team is at the forefront of delivering high-impact solutions that transform healthcare. We strive to provide exceptional service to our patients, guests, and internal stakeholders, ensuring that our systems operate in harmony.

Recognizing the pivotal role of technology in shaping the future of healthcare, our Information Services department strategically supports the organization by:

  • Utilizing artificial intelligence and automation to enhance digital transformation initiatives
  • Implementing cutting-edge technologies across clinical and administrative functions
  • Advancing the end-user support model to improve modern infrastructure
Key Responsibilities
  • Maintain and support designated services and systems
  • Collaborate with the team to monitor, analyze, and plan system upgrades
  • Oversee the production issue queue, resolving problems while upholding our Customer Service Level Agreements
  • Execute assigned project tasks effectively
  • Enhance quality assurance standards and methodologies for systems development and delivery
  • Integrate end-user requests with software capabilities to improve functionality
  • Analyze application build and system functionality, providing recommendations for reliability
  • Utilize diagnostic skills to assist in problem resolution across the assigned IS environment
  • Participate in on-call rotation as required
  • Contribute to the upkeep of application and technical documentation, including architecture diagrams
Qualifications

Required:

  • 2-5 years of experience in a relevant field

Preferred:

  • Bachelor's degree in a related discipline
Additional Information

Northwestern Memorial Healthcare is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.