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Client Success Team Lead

3 months ago

Tampa, United States Chattr Full time

About Chattr: Chattr is an exciting Tampa-based HR tech start-up on a mission to build an industry redefining software that changes hourly workforce hiring forever. Despite the big tech layoff headlines, we are fully-funded and in growth mode, continuing to build on our 2023, 100% annual growth.

We believe it takes great people to change the world and we need boundless energy and enthusiasm to do it. That’s why our team lives our company values, and we hire based on them, too. Our industry-changing rocketship is headed to new heights and we need fuel to get there. Are you ready?


5 Reasons You’ll Want to Work with Us:

  1. You want to work with a team that is competent, confident, passionate, and focused on achieving big goals and redefining an industry
  2. You want to work on a product with the potential to grow into a billion-dollar business, become a household name, and help millions of people get jobs easier.
  3. You want to have a voice.
  4. You want to be part of a fun, healthy and supportive culture.
  5. You want to work at a company where you will get to accelerate the next level of your career.


About the Opportunity:

Department: Client Success

Direct Report: Manager of Client Success

Location: Tampa, FL (Hybrid Work Schedule)


Summary of Job:

The Client Success Team Lead is an ultra-important role at Chattr. The Team lead position would be in charge of managing new and existing client relationships as well as building upon the current standard operating procedures to ensure all Chattr clients receive our award winning green glove service.This position encompasses a unique combination of management experience, nurturing client management and sales/closing ability.

Our client success team prides itself on unmatched service levels. You will need to provide superior client support by finding ways to surprise and delight our clients at every turn. Our mission is to make hiring the easiest part of our clients day and our team is maniacal about driving results for our clients. This position truly makes a difference, not only within Chattr, but through helping the thousands of users that rely on the Chattr platform each day.

 

Key Responsibilities:

  • Create and implement systems and strategies that help our team hit key performance indicators such as churn and net revenue retention.
  • Create and conduct onboarding training, demos and webinars.
  • Work with the client to establish success metrics through various stages of their engagement.
  • Anticipate needs to discover potential pain points and work to create solutions for the clients needs.
  • Be a continual learner to maintain knowledge of all our products, policies, and services to help educate our customers on how best to utilize Chattr.
  • Collect, organize, and communicate customer feedback and insights to help drive innovation and improvement.
  • Any other duties asked of you by the company…remember its a start-up

Minimum Requirements:

  • 2-3 years of account management experience in SaaS
  • 1-2 years of management experience in SaaS
  • Experienced in building out a client success playbook
  • Experience in a startup environment (preferred)
  • Technical Requirements: 
  • MS Office & Excel
  • Google Suite Tools
  • HubSpot (preferred) or expert use of any type of CRM software

Our Ideal Team Member

  • Excellent Communication Skills
  • Confident, Outgoing Personality
  • Optimistic & empathetic problem-solver
  • Thoughtful. Someone who always goes above and beyond to surprise and delight our customers
  • Strong Work Ethic
  • Highly Reliable
  • Passion for Learning

Our Corporate Culture

  • We’re “Go-Givers”
  • Open Communication
  • Caring and Compassion
  • Results-Focused
  • Positive Attitude
  • Personal Development

Our Company's Personality

  • Your Voice Matters
  • You Make a Difference
  • Accomplishing Goals
  • High Transparency
  • Executive Leadership Access
  • No Micromanagement/Politics

Benefits and Perks:

  • Health / Dental insurance
  • Lots of PTO (We’re a result-driven company)
  • In-Office M/W/F - Remote T/Thur work schedule
  • Fast promotion path
  • Free daily breakfast, daily snacks and Thursday/Friday Happy Hours
  • Health club membership included
  • Brand new office space, downtown Ybor City, Tampa, FL.