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Customer Service Specialist

1 month ago

Stoughton, United States Globe Composite Solutions, LLC Full time

SUMMARY:

Reporting to the Director of Technical Services, the Customer Service Representative will be a member of the Sales Department. This position supports sales in communicating quotes and assisting customers with processing and fulfilling sales orders. The Customer Service Representative serves as a highly visible position with Globe that requires clear communication both internally and with our customer base.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide outstanding customer service by responding to and acknowledging customer inquiries.
  • Manage our internal CRM Process which tracks RFQ’s, Internal costing reviews and approval process.
  • Support Globe’s Sales Team, Manufacturing Operations and Leadership Team by setting up Quoting Templates, communicating purchase order questions, discrepancies, quotes, and delivery date changes.
  • Process sales orders either taken through Globe’s Marine Website, or directly to Globe via e-mail or fax, reviewing the purchase orders against the quote, resolving discrepancies with the customer, then entering the sales order into Globe’s Manufacturing ERP system.
  • Communicate production updates and new product announcements to customers
  • Manage and maintain our customer database of prospects, leads and clients


SKILLS AND QUALIFICATIONS:

  • Ability to perform under pressure of deadlines, while managing multiple orders and sales initiatives.

Strong written and oral communication skills are required, especially in regard to customers and prospects.

Exceptional customer focus

  • High-level of proficiency in using Microsoft Office programs (Outlook, Excel and Word most frequently)
  • Knowledge of urethanes and composites a plus
  • Willing to learn about new products and services, with the ability to understand both the similarities and differences in the products and services that we offer.
  • Self-motivated and able to work with little direction or oversight
  • Positive, can-do attitude
  • Team player who works and communicates well with multifunctional teams
  • High ethical standards


EDUCATION AND EXPERIENCE:

  • 4-year college degree is preferred but not required if related job experience is strong.

A minimum of 3-5 years of experience in a similar role.

  • Previous experience using Manufacturing ERP systems a must, Global Shop a preference.
  • Previous experience using CRM Applications a plus.
  • Experience with Defense Customers and Defense RFQ’s a big plus.


PHYSICAL DEMANDS:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Constantly communicating with others to exchange information.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.


WORK ENVIRONMENT:

Majority of work is performed in a typical office environment with no major sources of discomfort. Essentially a normal controlled working environment with noise levels within acceptable safety limits and acceptable lighting and temperature conditions.


TRAVEL:

  • None


To conform to U.S. Government export control regulations and the Naval Nuclear Propulsion Information restrictions, applicant must be a U.S citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorization from the U.S. Department of State or Department of Commerce.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.


Duties, responsibilities, and activities may change at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


GLOBE COMPOSITE SOLUTIONS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER THAT VALUES THE STRENGTH DIVERSITY BRINGS TO THE WORKPLACE. APPLICANTS ARE CONSIDERED ON THE BASIS OF SKILLS, EXPERIENCE, AND QUALIFICATIONS WITHOUT REGARD TO RACE, COLOR, RELIGION CREED, SEX, SEXUAL ORIENTATION, AGE, NATIONAL ORIGIN, ANCESTRY, MARITAL STATUS, PHYSICAL AND MENTAL DISABILITY, PROTECTED VETERAN STATUS, MEDICAL CONDITION, GENETIC INFORMATION OR CHARACTERISTICS, GENDER AND GENDER IDENTITY, OR ANY OTHER LEGALLY PROTECTED STATUS, AND FOR INQUIRING ABOUT, DISCUSSING OR DISCLOSING COMPENSATION.