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Call Center Associate

2 months ago

New York, United States Viva Eve Full time

As the Call Center Associate, you serve as the voice of Viva Eve, becoming the initial touchpoint for our patients. Your role is pivotal in helping them comprehend our unique offerings and in preparing them for a healthcare experience that is unparalleled. Stationed at our state-of-the-art OBGYN office in Forest Hills, the ideal candidate embodies professionalism, dedication, and collaborative spirit.


Location & Schedule:

  • Working Hours: Monday - Friday, with shifts from 8am - 4pm or 11am - 7pm. Open availability is required.
  • Location: Forest Hills, NY


Responsibilities:

  • Facilitate new patients with forms and inquiries prior to their first appointment.
  • Engage with patients who missed or canceled their appointments.
  • Address and resolve concerns and questions of new patients.
  • Handle phone inquiries from new patients and serve as the central contact for business-related calls across our locations.
  • Assist in scheduling appointments for new patients.
  • Educate new patients about our services, insurance policies, operational hours, and other pertinent details.
  • Follow up with inbound leads promptly.
  • Interact courteously and professionally with patients over the phone.
  • Efficiently utilize Electronic Medical Records (EMR) and Salesforce to record patient details.
  • Collaborate with our team and insurance providers to obtain authorizations and verify insurance.
  • Document patient referrals in our EMR and CRM systems.
  • Undertake general clerical tasks and demonstrate the utmost professionalism in handling confidential information.
  • Uphold HIPAA compliance consistently.


Qualifications:

  • Minimum of 1 year of experience in inside sales, customer service, patient services, or similar roles.
  • College or Junior College Diploma or equivalent is preferable.
  • Strong ability to communicate across different experience levels, backgrounds, and cultures.
  • Proficiency in Microsoft Office, Google Suite, and preferably a year's experience with EMR/EHR systems.
  • Familiarity with medical terminology and prior experience in insurance verification is an advantage.
  • Bilingual capabilities and CRM experience are a plus.
  • Exceptional multitasking and organizational skills.
  • Adaptable, versatile, and willing to work in an ever-evolving environment.


Pay, Benefits & Perks:

  • Compensation: $18-$22 Per Hour.
  • Comprehensive benefits: PTO (Paid Time Off), 401(k), Medical, Dental, Vision Insurance, and Pre-tax Commuter benefits.
  • Additional perks: Employee Assistance Programs; Travel Stipend ($30 p/m)


Who We Are:

Viva Eve is revolutionizing the realm of women’s health care. Diverging from the traditional, often impersonal healthcare clinics, we offer an in-depth, patient-centric experience. Our multidisciplinary approach empowers patients to be active participants in their healthcare journey. With a focus ranging from OB/GYN to fertility and fibroids, our purpose is to empower women in their health decisions. Our team of specialists ensures that patients receive comprehensive care without the hassle of visiting multiple locations.


Core Values:

  • Take care of each other
  • Exceed patients’ expectations
  • Uphold the highest standards of quality
  • Focus on the minutiae
  • Always give back


If you resonate with our values and are ready to contribute to the ambitious growth plans of VIVA EVE, we'd love to connect with you.



Company Summary:

Viva Eve is reimagining the women’s health care experience. In contrast to conventional clinics that often lack personalized care, at Viva Eve, we prioritize the patient. Our integrated services, from OB/GYN to fertility and fibroids, are designed to empower women in all aspects of their health journey. Our commitment is to provide an environment where patients feel understood and supported.


Viva Eve is an equal opportunity and affirmative action employer. We are committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We comply with all applicable federal, state, and local laws,