Call Center Representative

2 months ago


New York, United States Promo Events Full time

Are you a motivated and enthusiastic individual with a pion for helping others At Promo Events we are on the lookout for dynamic Call Center Representatives who are ready to make a difference in our customers lives. If you thrive in a fastpaced environment and are committed to providing exceptional service we want to hear from you

Key Responsibilities:

  • Answer incoming calls from customers and provide accurate information regarding products/services.
  • Resolve customer issues efficiently and effectively while ensuring customer satisfaction.
  • Doent all customer interactions in our CRM system.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain a positive empathetic and professional attitude toward customers at all times.
  • Meet or exceed performance metrics related to call handling customer feedback and resolution time.
  • Participate in training sessions to maintain current knowledge of our products/services.

Qualifications:

  • Previous experience in a call center or customer service role is a plus.
  • Excellent communication and interpersonal ss.
  • Strong problemsolving abilities and conflict resolution ss.
  • Ability to multitask and manage time effectively in a fastpaced environment.
  • A positive attitude and the ability to work well in a team.

Remote Work :

No



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