Call Center Specialist

2 months ago


New York, United States CSI Companies Full time

Healthcare Service Desk Associate


CSI Companies is hiring a Healthcare Service Desk Associate to assist patients On-Site in NYC over the phone in this phone-centric customer service, patient service role. In this role, you will handle questions surrounding scheduling, registration, medical records, insurance, and more.


Healthcare Service Desk Associate provides care and support by:

  • Greeting patients, guests, and customers over the phone
  • Providing exceptional customer service in a heavy phone volume setting
  • New patient preparation and scheduling
  • Supporting compliance policies
  • Registering patients
  • Obtaining and maintaining medical records
  • Verifying insurance
  • Understanding of HIPAA


Requirements:

  • Ability to work on-site in a call center setting with schedules ranging 24/7
  • 2+ years’ experience working in a heavy customer service role in Healthcare
  • Medical Terminology
  • Exceptional phone demeanor
  • Knowledge of HIPAA
  • HS Diploma or equivalent



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