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Implementation Support Manager

2 months ago

New York, United States Axon via Widger Talent Full time

The Topsail Group is seeking to place an entry-level contractor with Axon, the world leader in security technology (). The position begins as contract and converts on a timeline to a full-time W-2 role.


We are seeking an eager implementation and deployment specialist to join a growing team in New York City. The Candidate will be responsible for performing product preparation, ID, quality checks, digital assignment, and preparation for deployment. Candidate will also be responsible for updating inventory management systems, updating excel spreadsheets and running reports. The position is located at the client facilities and requires a professional with customer facing experience.



Responsibilities

·      Must pass a Criminal Justice Information Services (CJIS) background check

·      Ability to commute to lower Manhattan daily, Monday-Friday 8-6

·      Ability to learn new software quickly

·      Strong communications and interpersonal skills

·      Ability to work quickly and accurately while adhering to written instructions as outlined for assembly and testing

·      Must adhere to strict deployment timelines

·      Comfortable working at a fast pace on projects that require repetition

·      Ability to lift and move boxes up to 40lbs throughout the shift

·      Experience working at a client site or on customer facing projects

·      Must work well with fellow team members and onsite customer

·      Ability to multitask: balancing multiple projects per day

·      Ability to assemble deployment-ready products following exact work instructions using simple hand tools with zero defects and professional finish

·      Must dispose of all equipment packing material on a regular basis

·      Military or law enforcement a plus


Qualifications

·      Proficiency performing data-entry in MS Excel

·      Comfortable working with Windows computer hardware and software

·      Experience in customer support, help desk, or computer-related consulting a plus

·      Experience installing and testing software a plus


Benefits

Full benefits package after a up-to-12-month period of successful contract employment, at which point conversion to a W2 employee will take place.