Implementation Manager
4 weeks ago
Tabs is a cutting-edge AI-powered revenue automation platform designed for B2B businesses. Our innovative solution enables seamless contract management, automated billing, and revenue recognition workflows.
Our customers rely on Tabs to streamline operations, eliminate manual work, and increase business model flexibility. As a Series A hyper-growth company, we've raised $35m from top-tier VCs like Lightspeed and Primary Ventures.
About the RoleWe're seeking an experienced Implementation Manager to support our signed customers with implementation and onboarding until full go-live. As a founding member of the Implementation Team, you'll play a crucial role in developing the department.
Your responsibilities will include guiding customers through the integration of Tabs products, ensuring smooth onboarding and successful implementation. This role is vital for customer success, as implementation lays the foundation for our customers' use of Tabs.
Key Responsibilities- Lead implementation from start to completion, learning the customer's tech stack and mapping their current business processes to the Tabs product offering.
- Guide the customer to adopt Tabs and install various integrations with ERPs, CRMs, Tax, Payments, etc.
- Support customers as they test, pilot, and go live on Tabs for critical finance and billing processes.
- Partner with the software team on implementations, gaining insights on customer requests and finding solutions for the customers.
- Work closely with customers to drive requirements and ensure customers meet their implementation milestones.
- Build productive customer relationships to ensure all stakeholders are engaged with and informed of implementation progress, blockers, and action items.
We're looking for a proactive self-starter who thrives in ambiguous environments and is eager to learn, adapt, and scale within a fast-paced, evolving startup atmosphere.
Key qualifications include:
- 4-6+ years of experience in implementation or customer onboarding at early-stage startups.
- Solid understanding of technical concepts, enabling you to assess the customer's technical stack and Tabs's product to create solutions that support advanced customer workflows.
- Experience with ERP integrations like NetSuite or Sage at a fintech company, consulting company, or in-house at a tech company.
- Experience with Finance and Accounting software, preferably with a Big-4 background or a CPA certification.
We offer competitive compensation and equity, 100% coverage for healthcare, daily meal and coffee stipend for in-office days, and tax-free contribution to commuter benefits.
Even if you don't meet 100% of the qualifications, we recommend applying to the role. We're a NYC-based team spending ~4 days a week in-person at our offices in midtown Manhattan.
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