Implementation Manager
1 month ago
We are seeking an experienced Implementation Manager to join our team at Titan Cloud. As a key member of our implementation team, you will be responsible for managing the deployment of our TrueFill product and other solutions, guiding our clients from pre-close to successful product implementation, and then transitioning the account to the Customer Success team.
Key Responsibilities:- Manage the end-to-end implementation process, including planning, onboarding, configuration, and delivery for our TrueFill product.
- Work closely with clients to understand their goals and existing workflows, designing tailored future-state workflows using Titan Cloud's software.
- Serve as a subject matter expert in fuel logistics and compliance, ensuring that our clients fully leverage our platform.
- Participate in cross-training on compliance to enhance subject matter expertise and ensure a well-rounded understanding of Titan Cloud's products and services.
- Conduct user training sessions, ensuring customers can effectively utilize the software and tools.
- Collaborate with cross-functional teams, including engineering, product management, and customer support, to deliver a seamless implementation experience.
- Maintain and develop technical documentation to support internal teams and clients.
- Manage multiple projects concurrently, ensuring deadlines are met while prioritizing client needs.
- Ensure customer satisfaction by driving measurable success metrics, including 'time to value' and customer feedback scores.
- Preferred Bachelor's degree or higher.
- Required 3+ years of experience in SaaS implementation, consulting, or client success roles, with a strong preference for experience in fuel logistics, compliance, or related industries.
- Experience managing multiple projects simultaneously with strong attention to detail.
- Demonstrated success in consulting clients and implementing enterprise software solutions, ideally in the fuel industry.
- Ability to work in a hands-on capacity, while also thinking strategically about process improvement (70% hands-on, 30% strategy).
- Strong project management skills, with experience in gathering functional requirements and defining project timelines.
- Excellent communication skills, capable of engaging with executives at Fortune 500 companies as well as day-to-day operations managers.
- Flexibility and openness to learning new tools and technologies in a dynamic environment.
- Willingness to travel up to 25% of the time.
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.
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