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Help Desk Associate

3 months ago

Orlando, United States Solomon Page Full time

We are hiring a Help Desk Associate to join a top entertainment company in Orlando, FL. This will be a 12-month freelance role with potential to extend and will be based onsite in office.


  • Pay Rate: $20/HR


Responsibilities:


  • Provide Technical Support via telephone and email to process and escalate WiFi/Internet and Telecom issues within a fast-paced Help Desk environment
  • Responsible for technical troubleshooting utilizing multiple applications – Airwave, CMS, Service Now, MS Office to support key business systems
  • Support all Telecom technologies and monitor the health of the networks
  • Process mobility (cellular & radio) repair requests and new orders
  • Process Work Being Performed and Gate access requests for vendors
  • Produce multiple operational reports regarding call metrics, telephony and Wi-Fi



Required Qualifications:


  • 1+ year of call center/customer service experience
  • Strong technical acumen
  • General understanding of Wi-Fi networks, DOCSIS and GPON fiber
  • Strong analytical, problem solving and communication skills
  • Create and analyze multiple operational reports
  • Outstanding customer service skills
  • Proficient in Microsoft Office, Excel and PowerPoint
  • Flexible with work schedule, including weekends, nights, and holidays
  • Ability to function in a team environment as well as independently
  • Experience with Service Now ideal
  • Familiar with Aruba Airwave and Calix Management System


If you meet the required qualifications and are interested in this role, please apply today.


The Solomon Page Distinction


Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.


About Solomon Page


Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.


Opportunity Awaits.