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Desktop Support Technician

3 months ago

Tarrytown, United States Insight Global Full time

Duration: 8 Month Contract to Hire

Fully Onsite

Compensation: 20-25/hr


Must-haves

2-3+ years in an IT support role

Experience troubleshooting hardware and software incidents

Basic network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.

Strong recent experience with que management, working with a ticketing system

Experience managing user accounts in Active Directory

Strong communication, eagerness to learn, and customer service skills


Plusses

Experience troubleshooting Macs as well as Windows

Experience working in a customer facing role

Experience working in the educational/instructional field, or working in IT at their college

Strong recent experience using ServiceNow as a ticketing system


Day-to-Day

A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able.