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Technical Support Specialist

2 months ago

Tarrytown, New York, United States eTeam Full time
Job Summary

eTeam is seeking a skilled Technical Support Specialist to join our team as a Field Engineer 3. In this role, you will provide technical support and maintenance for computer-related products, including desktops, laptops, printers, network devices, and software.

Key Responsibilities
  • Provide technical support for software, hardware, and networking issues for desktops, laptops, and servers.
  • Maintain and support legacy products.
  • Support core and server products.
  • Perform disk replacement on enterprise storage products.
  • Install and maintain PCs and associated software, networks, servers, and peripherals.
  • Support network products from operational and maintenance perspectives.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs, networks, servers, and client-approved applications.
  • Provide follow-up on problems or escalation.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Requirements
  • 2-3 years of technical experience.
  • Strong customer service skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate effectively with customers and internal stakeholders.