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Desktop Support Technician

3 months ago

Tarrytown, United States Murtech Full time
Job DescriptionJob DescriptionDesktop Support TechnicianPay Rate: $20.00/HR W2Hours: Monday-Friday, 8am-5pmLocation: 1 Global View, Troy, NY 12180Duration: Open-ended contract, potential Contract-to-Hire Description:
  • Provide excellent customer service in a customer facing desktop support role.
  • Desk side technicians will manage assigned tickets and handle customer raised issues, with team support when necessary.
  • Typical calls for service include: provisioning new devices, re-imaging existing devices, access and domain settings, O365 [onedrive and mapped drive] issues, e-mail or other software issues and assisting users with damaged or broken devices, display issues with monitors and docking stations, and printers.
Skills:
  • Healthy technical understanding of Windows PC required.
  • Experience regarding Mac and iOS is helpful and recommended.
  • Experience with ticket management systems like ServiceNow are helpful.