Desktop Support Specialist

5 days ago


Tarrytown, New York, United States Murtech Full time
Job Overview

Murtech is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Customer Service: Provide excellent customer service in a fast-paced desktop support environment.
  • Ticket Management: Manage assigned tickets and handle customer-raised issues with team support when necessary.
  • Technical Support: Provide technical assistance with a range of issues, including:
    • Provisioning new devices
    • Re-imaging existing devices
    • Access and domain settings
    • O365 issues (OneDrive and mapped drives)
    • Email and software issues
    • Assisting users with damaged or broken devices
    • Display issues with monitors and docking stations
    • Printers
Requirements
  • Technical Skills: Healthy technical understanding of Windows PC required.
  • Additional Skills: Experience with Mac and iOS is helpful and recommended. Experience with ticket management systems like ServiceNow is also beneficial.


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