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Technical Support Specialist

2 months ago

Tarrytown, New York, United States Murtech Staffing and Solutions Full time
Job Overview

Position: Technical Support Specialist

Compensation: $20.00/HR W2

Work Schedule: Monday-Friday, 8am-5pm

Contract Type: Open-ended contract with potential for conversion to permanent employment

Role Summary:

  • Deliver exceptional customer service in a client-facing technical support capacity.
  • Support technicians will oversee assigned service requests and address customer-reported issues, collaborating with team members as needed.
  • Common service requests include: setting up new devices, reinstalling operating systems on existing devices, managing access and domain configurations, troubleshooting O365 issues (including OneDrive and mapped drives), resolving email or software-related problems, and assisting users with malfunctioning devices, display concerns with monitors and docking stations, as well as printer issues.

Required Skills:

  • Strong technical proficiency with Windows PCs is essential.
  • Familiarity with Mac and iOS systems is advantageous.
  • Experience with ticketing systems such as ServiceNow is beneficial.
About the Company

Murtech Staffing & Solutions is a National Staffing Services Company committed to addressing the distinct staffing needs of our clients. Our core values—Integrity, Passion, and Work Ethic—are at the heart of Murtech. We strive to uphold these principles in providing professional growth opportunities for both our employees and candidates.