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Provider Experience Associate

1 month ago

New York, United States Tandem Full time

About us

✂️ We cut the red tape between patients and their medicine. Our mission is to make using health care easy for everyone, starting with prescription drugs.

Health care in the US often feels impossible, especially when you need to use insurance. Just figuring out what benefits you’re entitled to requires hours of back-and-forth. It’s so common that healthcare researchers gave it a name: sludge. When dealing with serious health issues, you have no choice but to waste your energy battling the system to get what you need.


The problems show up most acutely and consistently with complex medications – these drugs make up 25%+ of all healthcare spend because they're the only way to treat many serious conditions. Unfortunately, they’re unaffordable without insurance, and the paperwork to get them approved takes weeks, if not months. A Washington Post reporter captured the experience poignantly in an article earlier this year.


Thanks to recent developments in healthcare data regulation and AI, we are changing this: Tandem helps patients get life-changing medicine as quickly and cheaply as possible, handling all the complexity of insurance, financial assistance programs, and pharmacy supply & network issues. Behind the scenes, we are also supporting research and development of new therapies. And the same regulatory and technological developments will allow us to drive similar change for other categories of healthcare – we are building a company to abstract away all the complexity of health insurance for anyone.


Our initial product is live today with ecstatic feedback from patients and doctors, and we now need help scaling. Join us to prevent people who need treatment from getting caught in the red tape


We’re lucky to have the support of Thrive Capital, Bain Capital Ventures, BoxGroup, Pear VC, Vast Ventures, SV Angel, Comma Capital, Coalition Operators, and many angel investors, and we are sufficiently funded for the next few years.


About the role

What we’re doing is super complex, both in terms of business context and the tech required. It requires understanding the intricacies of health insurance rules, archaic healthcare systems, and what makes experiences effective for patients, providers, and pharmacies. In this role on our team, you’ll need to become deeply familiar with all of the above to deploy across the company on problem solving.


This is the kind of role which involves constantly learning new things. Your work will directly support patients and their providers with their prescriptions, figuring out how to most efficiently get them their medication. In addition, you will help us define our operational processes and inform our product design. You’ll build an appreciation for all the different challenges an early-stage company faces, as well as become super well-versed in US healthcare.


We know that the products and services we build and the reach they have, and therefore our chance of making a difference, will be better when we have more diverse perspectives. This is especially important in healthcare, where the problems affect everyone differently and disproportionately impact people in underserved communities. We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.


If you join, you will:

  • Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how GoodRx coupons work under the hood
  • Represent Tandem directly with doctors and their staff, supporting them with questions about their patients and prescriptions via secure messaging and over the phone
  • Translate complex situations from data available in our internal systems into explanations that are easy to understand
  • Develop standardized, scalable processes and workflows to improve operations and user experience
  • Collaborate with the rest of our team to prioritize product development as we balance supporting patients with building a long-term profitable business


We’ll be most excited if you:

  • Have experience in a role that requires analytical problem solving, operational rigor, and outcome ownership, either full-time or through formal internships
  • Know how to deal with ambiguous problems
  • Are pragmatic and can see the bigger picture
  • Know how to treat others with empathy
  • Are high output and bias towards action
  • Are excited to be a part of our mission We’re deeply invested in what we’re working towards, and we want you to be, too.


P.S. This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying


We provide rich benefits to allow you to do your best work:

  • Fully covered medical, vision, and dental insurance.
  • Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
  • Unlimited paid time off (PTO) and 16 weeks of parental leave.
  • 401K plan setup, FSA option, commuter benefits, and DashPass.
  • Dinner is covered at the office every day after 7 pm.


Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.