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Customer Experience Associate
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Copy Link Customer Experience Associate Location New York Customer Experience Associate Description Loeffler Randall is seeking a Customer Experience Associate to join our team. The Loeffler Randall Customer Experience Associate will embody a positive customer centric attitude and focus on creating lasting relationships with each guest in store. They will provide an energetic environment around the product and create thoughtful experiences for anyone who enters the store. This role will act as a brand ambassador that reflects the companys values, aesthetics, and entrepreneurial environment. RESPONSIBILITIES: Greet and engage with each customer Facilitate an energized pace and service-oriented mindset Provide courteous, helpful, and efficient service to customers in all areas of the store, including the sales floor and fitting area Speak effectively to product knowledge, including how items fit, material information, sustainability, and other key features to assist customers in their purchasing decisions Share brand and company story, including charity partners, sustainability efforts, and other areas important to our business to engage and educate customers Maintain productive customer relationships and provide an approachable, inspiring and personalized shopping experience Engage with the local community and partake in store events and outreach opportunities Participate in special in store events Utilize slow periods by connecting with clientele on new product, sales, and follow up on their recent purchases Uphold all store policies and procedures Communicate customer feedback to management to better grow connections Uphold the high standard of organization and cleanliness on the sales floor, back stock area, fitting room, and restrooms Maintain integrity of all visual display presentations Field incoming phone calls, emails, and voicemails and respond in a timely manner Support Retail Management in projects as needed Communicate customer repairs Utilize the website and team to stay up to date with LR product launches, company news and community outreach Create customer profiles and have top styles in mind when walking guests through the store Adhere to the dress code by bringing your personal style to the role and dressing in LR inspired looks SKILLS & EXPERIENCE: Education: Bachelors degree preferred Work Experience: 1-2 years in boutique retail environment Special Skills: Positive customer centric attitude Availability: Weekends and Holidays
