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HR Support Specialist

3 months ago

Durham, United States Greene Resources Full time

Position: HR Support Specialist

Location: Durham, NC

Pay: $17.50/hour

Experience:

  • Experience working with public in retail or hospitality setting
  • Experience with an HR shared service center environment is a plus
  • Experience with Workday or ServiceNow is a plus

Education:

Type: Full-time; Contract

Schedule: Monday – Friday, 8 a.m. to 5 p.m.


Greene Resources is seeking a HR Support Specialist to join a growing and dynamic team


Job Description:


  • Provides first point of contact and excellent customer service for customers including employees, managers, COEs and HR Business Partners
  • Support interactions via telephone, email, other technology and in-person onsite as needed
  • Document all customer interactions accurately into the case management tool and escalates complex inquiries for resolution or otherwise instructed by management timely and accurately
  • Ensure information is accurate and adheres to corporate standards on a timely and accurate basis
  • Provide accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM solutions and intake for employee relations on a timely and accurate basis
  • Supports the HR Department’s mission to create opportunities for employees and ensure satisfaction
  • Solicit inputs on how to improve HR processes and identify ways to improve company policies and procedures to improve the employee experience
  • Participates in teams and on projects as requested


Position Requirements:


  • Good skills in Microsoft Outlook, Excel and Word
  • Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities
  • Possess exceptional listening skills and experience in building personal skills and knowledge
  • Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences and backgrounds
  • Solid verbal and written communication and customer service skills with the ability to communicate clearly and concisely by phone, chat and/or in person
  • Solid teamworking skills and ability to handle a fast-paced environment


Greene Resources does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.


Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.


We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.