Bilingual Customer Service Supervisor

3 weeks ago


Tucson, United States Afni, Inc. Full time

Afni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.


Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous bonus plan that includes a guaranteed monthly payout AND you can earn even more above that


Your role will focus on driving performance, building a motivated team, and fostering individual skill development in a virtual environment. *Position is on-site. Must be Spanish bilingual.*


What you will be doing:

  • Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance.
  • Team Management: Supervise a team of 15 or more virtual insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions. Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.
  • Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
  • Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
  • Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
  • Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.


What you will need:


  • High school diploma or equivalent and previous supervisory experience in a call center environment. Leading virtual teams a plus.
  • Recent Call Center Supervisor Experience
  • Ability to communicate direction in a clear and concise manner
  • Possess a strong customer service background with the ability to drive results for your team.
  • Possess strong leadership and relationship skills.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Must be Spanish bilingual.



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