Customer Service Supervisor

3 weeks ago

Tucson, United States AFNI Full time $42,000 - $50,000
Job DescriptionJob Description

Afni is hiring a Training Supervisor who will be responsible for supervisory duties to support and develop new call center consultants to attain project goals. This will include entry level training. Additionally, the Training Supervisor will have additional responsibilities to support the Training Manager and help support and develop Training Coaches. Position is onsite at our contact center located in Tucson, AZ.

 

What you will be doing:

• Inspect, monitor trends, coach, complete Observations, motivate and develop project team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment. Manage classroom dynamics through coaching / documenting undesired behaviors.

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance. Training Coach will adjust for different learning styles and dynamics, ensuring all learners are able to grasp the subject matter.

• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.

• Administer attendance and payroll records and reports.

• Observe Training Coaches and provide feedback.

• Assist Training Manager with administrative tasks such as auditing training completions, analyzing trends, reviewing reports, and representing Training Manager on conference calls and in client meetings.

 

Requirements

 

What you will need:

• High school diploma required with some post-secondary education preferred.

• One to two years supervisory experience in a business or call center industry or environment is required.

• One to two years delivering training in a business or call center industry or environment is required.

• Proven leadership, teaching / facilitation, and creative problem solving skills are required.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.

• Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.

• Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.

• Ability to handle multiple tasks and work with shifting priorities is required.

• Ability to work varying schedules is required.

• Proficiency with Microsoft Office products (especially Word and Excel) as well as Afni and Client tools such as Tableau and reporting systems is required.

 

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment

  • Customer Service Supervisor

    1 month ago

    Tucson, United States Tactis LLC Full time

    Job DescriptionJob DescriptionGreat experiences are delivered one interaction at a time.Tactis is adding to its experience delivery team. A Customer Service Supervisor has:Call Center Management Experience. you have at least 2 years of contact center supervisory experience and 4 years of progressive call center experienceEducation. you have a bachelor's...

  • Bilingual Customer Service Supervisor

    3 weeks ago

    Tucson, United States Afni, Inc. Full time

    Afni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous...

  • Bilingual Customer Service Supervisor

    7 days ago

    tucson, United States Afni, Inc. Full time

    Afni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous...

  • Bilingual Customer Service Supervisor

    3 weeks ago

    Tucson, United States Afni, Inc. Full time

    Afni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous...

  • Bilingual Customer Service Supervisor

    1 week ago

    Tucson, United States Afni Full time

    Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing.Must be Spanish bilingual.Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.Performance Improvement: Identify opportunities for individual and team...

  • Customer Experience Supervisor

    3 weeks ago

    Tucson, United States W.W. Williams Company Full time

    Customer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all...

  • Customer Service and Sales Advisor

    3 days ago

    Tucson, Arizona, United States BRAKEmax Tire & Service Centers Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at BRAKEmax Tire & Service Centers. As a Sales and Service Advisor, you will play a critical role in providing exceptional customer service and promoting our products and services.Key ResponsibilitiesCustomer Service: Promptly greet customers in a...

  • Customer Service Operations Supervisor

    6 days ago

    Tucson, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Overview: In this role, you will operate with a high degree of autonomy, executing advanced customer service functions within a governmental office. You will handle intricate customer service challenges, inquiries, and concerns, which may necessitate specialized training or expertise. Your responsibilities will include mentoring junior staff and...

  • Shift Supervisor

    3 days ago

    Tucson, Arizona, United States Papa Johns Full time

    About the Role:Papa John's is seeking a highly motivated and experienced Shift Lead to join our team. As a Shift Lead, you will be responsible for leading a team of employees and ensuring that our customers receive exceptional service.Key Responsibilities:Manage cash handling duties and maintain accurate records.Oversee inventory management and implement...

  • Food Service Supervisor

    2 weeks ago

    Tucson, Arizona, United States Chick-fil-A Ina at Thornydale (Tucson, AZ) Full time

    Food Service SupervisorAre you an enthusiastic leader with a commitment to the food service sector? Do you have a knack for resolving issues and excel in a bustling atmosphere? Become a vital part of our establishment as a Food Service Supervisor.Position Overview:Guide a team towards fulfilling the restaurant's objectivesEnsure outstanding customer...

  • Transportation Services Supervisor

    4 hours ago

    Tucson, Arizona, United States Banner Health Full time

    **Job Summary**This position is responsible for the daily performance of a team for an assigned functional area within a facility. The Transportation Services Supervisor would typically be working in a department providing patient services, support services, or administrative services.**Key Responsibilities**Schedules and supervises the work of assigned...

  • Customer Service Representative

    3 weeks ago

    Tucson, United States MTM Full time

    Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients, and...

  • Customer Service Representative

    3 weeks ago

    Tucson, United States Glaz Inc Full time

    Position: Customer Service Representative Department: Customer Service Pay Rate: $15.00 - $16.00 hour (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation Details: In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches) Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use Order Placement Supervision (Business...

  • Customer Service Cashier

    6 days ago

    Tucson, Arizona, United States Higheredmilitary Full time

    Customer Service CashierType: Full-TimeDepartment: Parking and TransportationPosition OverviewThe Parking and Transportation Services department is in search of a dedicated individual to take on the role of Customer Service Cashier. This position is pivotal in delivering exceptional service to both internal and external clients. The Cashier will handle...

  • Customer Service Representative

    3 weeks ago

    Tucson, United States Glaz-Tech Industries Full time

    Position: Customer Service Representative Location : 2207 E Elvira Rd, Tucson, AZ 85756 Department: Customer Service Pay Rate: $15.00 - $16.00 hour (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation Details: In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches) Data-Entry Based, Heavy Computer Use, Will Require...

  • Customer Service Representative

    3 days ago

    Tucson, Arizona, United States Casino Del Sol Resort Full time

    Job Summary:Casino Del Sol Resort is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional guest service, generating sales, and safeguarding the assets of the Gaming Enterprise Division.Duties and Responsibilities:Welcomes and greets all guests,...

  • Customer Service Representative

    3 weeks ago

    Tucson, United States Schurz Communications Full time

    Location: Orbitel-Tucson Saddlebrooke 63675 East Saddlebrooke Boulevard Suite T Tucson, AZ 85739, USA Signing Bonus $1000!! Have you been looking for a challenging job with opportunities for growth and great benefits? Then at Orbitel Communications we have the job for you! Our Customer Sales and Service Representatives are responsible for customer service...

  • Customer Service Representative

    3 months ago

    Tucson, United States Orbitel Communications, LLC Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001439 Showing 1 location **Job Details** **Description** Orbitel Communications is looking for an energetic person who is willing to work hard and grow with our company. The Customer Sales and Service Representative will be responsible for the...

  • Customer Service Cashier

    2 weeks ago

    Tucson, Arizona, United States University of Arizona Full time

    Position Title: Cashier I (Student Union) (Starbucks)Location: Main CampusThis role plays a crucial part in the success of the Starbucks at the University of Arizona by delivering exceptional customer service to all patrons. The Cashier I position is essential in crafting the Starbucks Experience by ensuring prompt service, high-quality beverages, and a...

  • Customer Service Representative

    3 months ago

    Tucson, United States Schurz Communications Full time

    Signing Bonus $1000!!Have you been looking for a challenging job with opportunities for growth and great benefits? Then at Orbitel Communications we have the job for you! Our Customer Sales and Service Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and...