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Instrument Service Specialist HPLC
4 months ago
Pace® Life Sciences
Pace® makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace® provides professional services to support their operations.
Job Description
Make an impact. Build a career.
Here at Pace, our Technical Field Services (TFS) provides unique opportunities for you career to flourish. By working in diverse settings, building strong customer partnerships and exceeding their needs. TFS team members are constantly learning and improving our processes. With over 40 years of lab operations experience, we serve a range of industries, instruments and facilities nationwide -- meaning our team has unparalleled access to a plethora of shared knowledge powered by supportive leadership. If you're looking for a close-knit team of analytical thinkers and a dynamic, hands-on work experience, look no further. Apply to join the TFS today for a chance at exponential growth and a like-minded community invested in your success.
Working in our Technical Field Services (TFS) division allows chemists to perform hands-on work and interact directly with our clients. We specialize in servicing instrumentation such as GC, GC/MS, LC, LC/MS, IC, and Dissolution. While the instrumentation is complex, TFS has an extensive training program for new employees, as well as ongoing training to maintain the capabilities of our service staff. Our TFS Specialists have multifaceted skill sets including: strong technical aptitude, customer service, and problem resolution techniques. Additionally, we have been providing service to customers for over 20 years, achieving steady growth and creating multiple advancement opportunities in MN, IL, IN, TX, and CA.
That’s why we need you — your curiosity, your talents, and your drive — to help us advance this important work, and your career.
Find your place at Pace®
Instrument Services Specialists are responsible for providing technical solutions and an advanced level of instrument support services to customers of TFS, including external clients, laboratory chemists within the Pace lab system, and departmental coworkers. They also provide our customers with a variety of support services associated with their analytical instrumentation. These services include routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.
What you’ll do
- Instrument preventive maintenance, installation, repair and performance testing
- Application software installation, configuration, and troubleshooting
- On-site and remote customer support
- Provide technical training on analytical systems
- Ensure regulatory compliance
- Maintain positive relationships with customers
What you’ll bring
- BS degree in chemistry or related science
- Equipment service experience, highly preferred
- Experience working with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
- LC/MS or LC/MS/MS experience, preferred
- Strong customer service skills
- Able to travel up to 25 percent
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Additional Information
Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Work Schedule Monday through Friday 8am to 5pm with travel
