Chromatography Instrument Specialist

2 months ago

Dublin, Ohio, United States Pace® Life Sciences Full time

About Us

Pace Life Sciences

Pace is dedicated to enhancing global health and safety. We support our pharmaceutical and biopharmaceutical clients throughout the drug development lifecycle, from initial research and development to clinical trials and commercial product support. For clients with their own manufacturing and laboratory facilities, we offer specialized professional services to enhance their operations.

Job Overview

At Pace, our Technical Field Services (TFS) division presents exceptional opportunities for career advancement. By engaging in varied environments, cultivating strong client relationships, and consistently surpassing expectations, TFS team members are in a constant state of learning and process enhancement. With over four decades of laboratory operations expertise, we cater to a wide array of industries, instruments, and facilities across the nation, granting our team unparalleled access to a wealth of shared knowledge, bolstered by supportive leadership. If you seek a collaborative team of analytical professionals and a vibrant, hands-on work environment, you are in the right place. Join our TFS team for a chance at significant growth and a community committed to your success.

Working within our Technical Field Services (TFS) division allows professionals to engage in practical work while directly interacting with clients. We specialize in servicing complex instrumentation, including GC, GC/MS, LC, LC/MS, IC, and Dissolution systems. Although the equipment is intricate, TFS provides a comprehensive training program for new hires, alongside ongoing training to ensure our service staff maintain their expertise. Our TFS Specialists possess diverse skill sets, including strong technical knowledge, customer service proficiency, and effective problem-solving abilities. With over 20 years of service experience, we have consistently achieved growth and created numerous advancement opportunities across various states.

Your Role

As an Instrument Services Specialist, you will deliver technical solutions and advanced instrument support services to TFS customers, including external clients, laboratory chemists within the Pace lab network, and departmental colleagues. Your responsibilities will encompass a variety of support services related to analytical instrumentation, including:

  • Conducting preventive maintenance, installation, repair, and performance testing of instruments
  • Installing, configuring, and troubleshooting application software
  • Providing on-site and remote customer support
  • Delivering technical training on analytical systems
  • Ensuring compliance with regulatory standards
  • Maintaining positive relationships with clients

Qualifications

  • Bachelor's degree in chemistry or a related scientific field
  • Preferred experience in equipment servicing
  • Familiarity with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
  • Experience with LC/MS or LC/MS/MS is a plus
  • Strong customer service skills
  • Willingness to travel up to 25% of the time

Benefits

We offer a comprehensive benefits package, including paid vacation, holidays, sick leave, and various insurance options. Additional benefits include a 401k plan with company matching, health savings accounts, tuition reimbursement, and employee recognition programs.

Equal Opportunity Employer

Pace is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.

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