Front Desk Clerk

1 week ago


Austin, United States Moody Full time
US: The Homewood Suites Austin South/Airport and Hampton Inn Austin Airport South, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team The front desk clerk is the first impression of our hotel when our guests arrive. The hours of the shift are 3-11pm. Availability on weekends and holidays is essential in the 24/7/365 hotel world

YOU: You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone's life in just one interaction.

ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don't have the qualifications, apply anyway We don't hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.

LAST THING: Don't ignore this opportunity. Apply Now

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

• Accurately complete any logs/reports as specified by management.

• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

• Other duties as assigned.

Job Specifications:

• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

• Excellent interpersonal, written/verbal communication and telephone etiquette skills.

• Intermediate proficiency with Front Desk computer systems

• Excellent command of the English language; second language proficiency desirable.

• Excellent time management skills and ability to multi-task and prioritize work

• Excellent written and verbal communication skills

• Exceptional problem solving skills

• Ability to maintain customer focus

• Excellent organizational and planning skills

• Ability to work well in a team environment

• Ability to follow corporate standards and procedures

Experience and Education:

• High School education or equivalent work experience.

• 1+ years of experience as a Front Desk Clerk or other customer service position.

• Minimum training required per year as assigned by the company

• Any additional training required by manager

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This is a full-time position. Overtime may be required occasionally.

• Work days and work hours may vary.

• This position works indoors.Learn More
  • Front Desk Clerk

    1 week ago


    Austin, United States Moody Full time

    US: The Homewood Suites Austin South/Airport and Hampton Inn Austin Airport South, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive. The hours of the shift are 3-11pm. Availability on...

  • Front Desk Clerk

    1 week ago


    Austin, United States Moody Full time

    US: The Homewood Suites Austin South/Airport and Hampton Inn Austin Airport South, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive. The hours of the shift are 7-3pm or 3-11pm....


  • Austin, United States Growth Ortho Full time

    Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate (Receptionist) for OSA, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Front Desk Associate, your job duties will also include a variety of...


  • Austin, United States Growth Ortho Full time

    Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate (Receptionist) for OSA, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Front Desk Associate, your job duties will also include a variety of...


  • Austin, Texas, United States Crescent Services Full time

    About the RoleWe are seeking an experienced Front Desk Agent to join our team at the Hotel Indigo/Holiday Inn Express and Suites Complex in downtown Austin. As a Front Desk Agent, you will be responsible for greeting and registering guests, checking guests out, and ensuring seamless service delivery.


  • Austin, United States Inkspirenize Full time

    Job Title: Front Desk Representative Location: Austin, TX Department: Office Reports To: Front Desk Supervisor / Office Manager Position Type: Full-time Job Summary: We are seeking a friendly, professional, and highly organized Front Desk Representative to join our team. The ideal candidate will be the first point of contact for visitors and clients,...


  • Austin, United States Net Commesh Full time

    Job Title: Front Desk Representative Location: Austin, TX Job Type: Full-Time Reports To: Front Desk Manager Job Overview: We are seeking a professional and friendly Front Desk Representative to be the first point of contact for our clients, customers, and visitors. This role involves providing excellent customer service, managing front office tasks, and...


  • Austin, Texas, United States White Lodging Full time

    Job Title:Front Desk Operations ManagerEstimated Salary: $60,000 - $70,000 per year.Company Overview:White Lodging is a leading hospitality company that operates various hotels and resorts across the United States. As a Front Desk Operations Manager at White Lodging, you will be responsible for managing the front desk operations and providing exceptional...

  • Overnight Front Desk

    3 months ago


    Austin, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Austin South Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    3 months ago


    Austin, United States Four Seasons Full time

    Four Seasons - 98 San Jacinto Boulevard [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room...


  • Austin, Texas, United States aloft South Austin Full time

    Front Desk RepresentativeEstimated Annual Salary: $32,640 - $40,736We are seeking a highly skilled Front Desk Representative to join our team at Aloft South Austin.The ideal candidate will possess excellent communication and problem-solving skills, be detail-oriented, and have a strong ability to multitask.Register guests, handle room assignments, and ensure...


  • Austin, Texas, United States Dave & Buster Full time

    Salary RangeWe offer a competitive salary range of $7.25 - $13.25 per hour, depending on your location and level of experience. We are committed to providing a fair and equitable compensation package that reflects the value you bring to our team.Job DescriptionAs a Host/Front Desk Representative, you will be responsible for:Greeting guests and providing a...


  • Austin, Texas, United States Flik Hospitality Group Full time

    About UsFlik Hospitality Group is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences and exceeding expectations.Job SummaryThe Assistant Front Office Manager will be responsible for overseeing the daily operations of the front desk, providing support to front desk staff, and ensuring seamless guest...


  • Austin, United States Inkspirenize Full time

    Job Title: Front Desk Representative Job Type: Full-time Location: Austin, TX Reports To: Office Manager Job Summary: We are looking for a friendly, professional, and highly organized Front Desk Representative to join our team. The ideal candidate will serve as the first point of contact for clients, visitors, and staff, providing excellent customer service...


  • Austin, Texas, United States Hilton Garden Inn Full time

    **About the Role:** As a Front Desk Supervisor with Hilton Garden Inn, you will be responsible for managing the day-to-day operations of the front desk, ensuring that all guests receive a warm and welcoming experience. You will work closely with the hotel's management team to implement new procedures and improve existing ones, as well as lead a team of front...

  • Front Desk Agent

    5 months ago


    Austin, United States Accor North America Full time

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Responsibilities. Consistently offer professional, friendly and engaging service. Greet, check in and settle guest accou Front Desk, Agent, Office Manager, Hotel


  • Austin, United States Hilton Garden Inn Full time

    Description As the Front Desk Supervisor, you will be responsible for ensuring exceptional guest service and overseeing daily front desk operations. You will assist in leading a team of front desk staff, providing guidance and coaching to maintain high standards of efficiency and customer satisfaction. This role requires strong leadership skills, attention...


  • Austin, Texas, United States White Lodging Full time

    About the RoleThis is an exciting opportunity for a customer-focused individual to join our team as a Front Desk Team Lead. The successful candidate will be responsible for providing exceptional guest experiences and supervising Front Desk staff.ResponsibilitiesGuest Service: Ensuring the highest level of service delivery to guests, meeting their needs and...

  • Front Desk Supervisor

    3 months ago


    Austin, United States Omni Hotels Full time

    Location: Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place...


  • Austin, United States White Lodging - Courtyard by Marriott Austin DowntownConvention Center Full time

    Who We AreWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create...