Hotel Front Desk Supervisor

21 hours ago

Austin, United States Hilton Garden Inn Full time
Description

As the Front Desk Supervisor, you will be responsible for ensuring exceptional guest service and overseeing daily front desk operations. You will assist in leading a team of front desk staff, providing guidance and coaching to maintain high standards of efficiency and customer satisfaction. This role requires strong leadership skills, attention to detail, and the ability to handle various responsibilities to uphold the hotel's service standards.

Responsibilities

•Must be able to perform all duties associated with the Guest Service Agent position.
•Confirming staff are trained within the timeframe of the Hilton brand standards.
•Supervise Guest Service Agents to ensure policies and procedures are being followed correctly.
•Curate and implement new hire and ongoing training procedures for Guest Service Agents.
•Assist in running monthly Front Desk meetings to guarantee staff are continually trained on any hotel or Hilton news updates.
•Ensure staff are following Hilton standards and all hotel policies and procedures.
•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger collect accurate information, and resolve conflicts.
•Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, and other departments.
•Assist with the room's control position by effectively blocking the house.
•Join in weekly revenue calls to stay in the know and ensure the hotel optimizes revenue in GM and DOS's absence.
•Address guest problems/issues and assist the Manager on Duty with type guest issues.
•Handle all administrative tasks including but not limited to third-party billing, past-due balance recovery, and guest requests, issues, and communication.
•Assist in Manager Duty coverage when needed.
•Must work well in stressful, high-pressure situations.
•Must be able to accurately follow verbal and written instructions and communicate effectively.
•Willing to work a flexible schedule including weekends and holidays.
•Ensures the front desk handles billing and cash by the hotel's standards.

Qualifications

•A minimum of two years in a supervisory or management hotel front office position is required. Hilton experiences a PLUS.
•A service-focused personality is essential.
•Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
•A high school diploma or GED is required; a bachelor's degree is preferred.
•Strong organizational skills, critical thinking skills, problem solver.
•Strong computer systems skills including reservation and reporting systems.
•Experience with MS office and bookkeeping skills desired
•At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
•Have superb communication skills, management skills, and multitasking skills
•Hospitality experience of at least 1 year is required for this role

  • Hotel Front Desk Supervisor

    2 weeks ago

    Austin, United States Pathfinder Hospitality Full time

    Hotel Front Desk Supervisor Are you a hospitality hero with a knack for customer service and a passion for making people smile? Do you have a sharp eye for detail and the ability to manage teams effectively? If so, we want you to join our team as our Front Desk Supervisor! If you are missing a few skills or qualifications, no problem! We value potential and...

  • Front Desk Supervisor

    2 months ago

    Austin, United States Omni Hotels Full time

    Location: Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place...

  • Front Desk Supervisor

    3 days ago

    Austin, United States White Lodging Full time

    Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we...

  • PM Front Desk Supervisor

    5 months ago

    Austin, United States Omni Hotels Full time

    Location: Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place...

  • Hotel Front Desk Ambassador

    3 days ago

    Austin, Texas, United States Home 2 Suites Austin south Full time

    About the RoleHome 2 Suites Austin South is seeking a skilled Hotel Front Desk Receptionist to join our team. This exciting opportunity offers a competitive salary and an engaging work environment.The ideal candidate will be enthusiastic, service-focused, and able to provide excellent communication skills. They should have a passion for delivering...

  • Front Desk Representative

    1 week ago

    Austin, Texas, United States ARRIVE Hotel Austin Full time

    Hotel Guest Service AgentWe are seeking a skilled and welcoming Hotel Guest Service Agent to join our team at ARRIVE Hotel Austin in the heart of East Austin. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences through personalized service, seamless check-in and check-out processes, and prompt...

  • Front Desk Agent | ARRIVE Austin

    6 months ago

    Austin, United States ARRIVE Hotel Austin Full time

    Description FRONT DESK AGENT | ARRIVE HOTEL AUSTINPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE AUSTIN:...

  • Hotel Front Desk Agent

    5 months ago

    Austin, United States Pathfinder Hospitality Full time

    Hotel Front Desk Agent Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home. If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the...

  • Front Desk Agent

    2 months ago

    Austin, United States Four Seasons Full time

    Four Seasons - 98 San Jacinto Boulevard [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room...

  • Front Desk Agent

    1 month ago

    Austin, United States HYATT Hotels Full time

    Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and...

  • Front Desk Agent

    3 months ago

    Austin, United States New Waterloo Full time

    Job DetailsJob Location South Congress Hotel - Austin, TX Position Type Full Time Salary Range $17.00 - $17.00 Hourly Job Category Hospitality - Hotel DescriptionSOUTH CONGRESS HOTEL is hiring for a FRONT DESK AGENT he living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A...

  • Front Desk Agent

    4 weeks ago

    Austin, United States MCR Hotels Full time

    The Front Desk Agent at the TownePlace Suites by Marriott Austin/Parmer Tech Ridge is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay,...

  • Overnight Front Desk

    2 months ago

    Austin, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Austin South Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Overnight Front Desk

    2 months ago

    Austin, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Austin Domain Ar [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Night Audit

    2 months ago

    Austin, United States Omni Hotels Full time

    Omni Hotels - JobID: 115090 [Front Desk Agent / Reservations Agent] As a Front Desk Night Auditor at Omni Hotels, you'll: Ensure the appropriate checking in and checking out of guests in a courteous and professional manner; Be responsible handling guest issues and forwarding along as needed; Be familiar with all technical equipment related to the Front Desk;...

  • Front Desk Agent

    4 months ago

    Austin, United States Accor North America Full time

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Responsibilities. Consistently offer professional, friendly and engaging service. Greet, check in and settle guest accou Front Desk, Agent, Office Manager, Hotel

  • Front Desk Agent

    5 months ago

    Austin, United States Omni Hotels Full time

    Location: Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center...

  • Front Desk Agent

    2 days ago

    Austin, United States Hyatt Centric Austin-DowntownCongress Street Full time

    Hyatt Centric Congress Avenue Austin is looking for a full-time Front Desk Agent to join our Front Desk team! As a Hyatt Centric Austin colleague, you will enjoy the following benefits: Free Parking or Commuter Stipend Free Hyatt Hotel Stays Deep discounts on stays for you and your family Medical/Dental/Vision benefits after 30 days (full-time) ...

  • Front Desk Agent

    4 weeks ago

    Austin, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood Hotel, AustinAre you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team!The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in love...

  • Front Desk Agent

    4 weeks ago

    Austin, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - aloft South Austin [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...