Front Desk Supervisor
3 months ago
Location:
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spas associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description:Omni Hotels & Resorts is seeking Front Desk Supervisor for the beautiful new Barton Creek Resort & Spa
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023
The main purpose of the Front Desk Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Front Desk Supervisor also needs to be familiar with the A.M. and P.M. checklist.
Responsibilities:- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures.
- Understand all Moments of Service for PBX, Guest Services and Front Desk.
- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
- Conduct back up procedures for Opera and ResortSuite and drop tape nightly.
- Balancing of daily postings and revenue.
- Completion of third shift Night Audit checklist when working overnight
- Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.
- Understanding of all front office standards and assist in solving deficiencies.
- Documenting errors made by cash handling .agents.
- Prepare In-house allowance and adjustment spreadsheets each day.
- Prepare and send out the Daily Business Analysis to all BC Users.
- Balancing of daily posting and revenue, and resolution of inaccuracies.
- Ensuring nightly transmission of credit cards through IPU and ResortSuite.
- To be thoroughly acquainted with all check-in and check-out procedures and policies.
- To appropriately protect confidential guest information and guest room key access according to front office SOPs.
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.
- Must be able to train new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of Overnight Manager.
- Understand and be able to perform rooms controller duties.
- Broad knowledge of ResortSuite, Synergy, GoConcierege, Opera, and Vingcard systems.
- Familiar with all reservation special packages.
- Understand all radio codes and all emergency procedures.
- Must be able to work a flexible AM and PM schedule, including weekends and holidays.
- Previous supervisory experience preferred.
- College degree preferred, but not required.
- Bilingual strongly preferred.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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