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Temporary Intake Specialist
3 months ago
Duration: 3 months
Pay: $19/hr
Location: Onsite in St. Cloud, MN
What you’ll do as the Intake Specialist:
- Work with members and prospects in person, over the phone, and through email to identify their needs and transfer them to the appropriate team or team members
- Greet members and prospects
- Ensure full customer satisfaction and maintain a friendly, helpful demeanor
- Ensure signs are on the door and updated for office holiday closings, agency meetings, etc.
- Maintain a clean and orderly reception area
- Maintain a log for any maintenance services done in the office
- Handle mail based on the needs of the office location
- Record customer interactions and data by documenting notes appropriately
- Schedule appointments for members
- Update database with returned or undeliverable mail
- Always ensure confidentially and control access to sensitive information
What you’ll bring to the Intake Specialist role:
- Associate’s degree or equivalent combination of education and experience preferred
- Excellent verbal and written communication skills
- Excellent customer service skills, including telephone and listening skills
- Good problem-solving and time-management skills
- Proficient in Microsoft Office Suite