Desktop Support Engineer

2 months ago

Emeryville, United States Precision Point Staffing Full time

Position Summary

We are seeking a highly skilled and experienced Desktop Support Engineer to join our dynamic team. In this role, you will be responsible for planning, designing, implementing, and supporting end user computing infrastructure to ensure a secure, reliable, and productive computing environment for our organization.


The Desktop Support Engineer is responsible for the management of Company's:

IT endpoint infrastructure & enterprise end user services


Essential Duties & Responsibilities

  • Design, implement, and manage end user computing solutions, including desktop/laptop systems, mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.
  • Deploy and configure operating systems (Windows, macOS) and ensure compatibility with organizational requirements and security standards.
  • Develop and maintain system images and software packages using automated deployment.
  • Develop and maintain PowerShell scripts to automate repetitive tasks and improve efficiency.
  • Implement automated solutions for software deployment, configuration management, system monitoring, and reporting.
  • Continuously identify opportunities for automation and process improvement.
  • Manage and maintain end user computing infrastructure, including hardware, software, and peripherals.
  • Monitor system performance, troubleshoot issues, and optimize resource utilization.
  • Implement security measures to protect end user devices and data, including encryption, access controls, and antivirus solutions.
  • Ensure compliance with regulatory requirements and industry best practices.
  • Provide technical support to end users, including troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
  • Develop and maintain knowledge base articles, user guides, and training materials to empower end users and promote self-service support options.
  • Interact with cross-functional IT teams to assess end user computing needs and develop strategic plans for technology adoption and integration.
  • Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide updates, and solicit feedback.
  • Participate in technology evaluations and recommend solutions that align with business objectives and budget constraints.
  • Maintain accurate documentation of end user computing configurations, procedures, and policies.
  • Ensure compliance with IT policies, standards, and procedures, and participate in audits as required.
  • Stay abreast of emerging technologies and industry trends related to end user computing and evaluate their potential impact on the organization.
  • Other duties as assigned, nothing in this job description restricts management’s right to assign or reassign duties & responsibilities to this job at any time.


Desired background & experience

  • Successful track record of Desktop Support Engineer architecture and administration, execution, and delivery.
  • Ability to multi-task in a fast-paced, dynamic environment.
  • Experience working in a regulated networking environment (SOX and 21CFR11).
  • Excellent organizational, communication and customer service skills with active-listening skills.
  • Proven adaptability to shifting project schedules, priorities, and assignments; able to make effective decisions under pressure.
  • Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
  • Excellent written and documentation skills including proof reading and attention to detail.
  • Hands-on experience with hardware and software troubleshooting, system imaging, and software deployment tools.
  • Must be a self-driven, motivated IT professional with strong analytical and problem-solving skills, and ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and interact with diverse stakeholders including executive management.
  • Proactively identify opportunities for process improvements and automation to streamline end-user support services.
  • Experience with automation using PowerShell and other scripting languages.
  • Proficiency in operating sysms (Windows, macOS, Linux), desktop virtualization technologies (e.g., Citrix Virtual Apps and Desktops), and endpoint management solutions (e.g., Microsoft Intune, SCCM, Tanium), M365, Okta, Active Directory, etc.


Requirements

  • 7+ years' experience as Desktop Support Engineer in highly regulated, complex and multi-vendor environments (e.g. Financial, Pharma)
  • 5+ years' experience managing desktop and server OS and application patching and application packaging using sophisticated management systems (e.g. Intune, System Center Configuration Manager)
  • 6+ years' experience managing Virtual Desktop environments, Mobile Device Management Systems (e.g. MS Intune) and Endpoint protection systems (e.g. SEP)
  • 7+ years' experience supporting Windows Enterprise customers in a large-scale (300+ node) environment.
  • 5+ years biopharmaceutical experience in fast-growing environment.
  • Industry recognized technical level education & experience.
  • Office environment with daily onsite presence required.

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