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Customer Service Representative

3 months ago

Hebron, United States Insight Global Full time

Position: Sales Desk Professional

Location: Hebron, KY

Pay: $21.26


Overview:

We are looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.


Requirements:

  • 2-3 years of experience in a help desk, service desk, sales, or call center environment
  • MS Office Suite proficiency – must be advanced in MS Outlook and MS Excel
  • Experience using SAP: Order entry/order management
  • Strong reliability, ownership, and proactive problem solving


Plusses:

  • Sales experience within a call center environment
  • Automotive industry experience
  • Experience using Salesforce and/or New Voice Media
  • MS Excel (v-look ups, pivot tables, conditional formatting)
  • ERP systems (order side not procurement side)
  • MRP Systems


Day to day:

  • Answering inbound calls – 30%
  • Emails from customers – 30%
  • Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP – 40%