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Information Technology Project Coordinator

2 months ago

Bangor, United States eTeam Full time

Job: Field Technical Spt Cons IV

Duration: 18 Months

Location: St. Bangor, Maine 04401

Pay rate: $35 - $37/hour on W2 without benefits


Description:

*Strong Technical Skills

* Strong Leadership skills -Ability to manage an onsite Team of Techs on a daily basis.

* Strong Organizational skills: Ability to manage /follow daily deployment schedule, collect Proof of Delivery paperwork from Tech’s, scan paperwork to Lead PM and file for future use.

*Strong MS Excel Skills: Ability to use spreadsheets, Scan serial #’s being deployed into spreadsheets, email lead PM daily deployments performed via SCDM Excel spreadsheet.

*Strong MS Office skills: Ability to utilize Teams/ Email to send Lead PM End of Day status/ info on daily basis.

* Strong communication skills: Ability to communicate issues/concerns with Lead PM “real -time” and work with Customer & End-users on a daily basis.

*Proven record of leading a large- scale project through completion

*Must live close to the location

  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Works on problems of diverse complexity and scope.
  • Acts as a team or Project Leader providing direction to team on daily activities and facilitates information validation and team decision making process.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • Ability to handle most unique situations.
  • May seek advice in order to make decisions on complex business issues.


Responsibilities:

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. Deployment Management) .
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve single- and cross- technology incidents independently.
  • Work with team members to resolve unusually complex or cross- technology incidents.
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Apply solutions to meet highly complex customer needs Build and maintain strong relationship up to senior management level in assigned accounts.
  • Assist in designing and delivering support solutions using specific industry knowledge and expertise.
  • Assist in managing delivery of industry support solutions.
  • Lead Customer Expectation management as part of escalation process.


Education and Experience Required:

Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years


working experience in related fields desired.

  • Knowledge and Skills:Thorough knowledge of products and services offerings, organization, competition, third party products and market trends.
  • Broad knowledge of corporate organization, job, and policies. Comprehensive business, technical or functional knowledge at an expert level.
  • Communicate tactfully with diplomacy up to senior management levels within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative).
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
  • Provide suggestions for operational efficiencies