Healthcare Access Coordinator

2 weeks ago

Bangor, Maine, United States Ensemble Health Partners Full time
Join Ensemble Health Partners as a Healthcare Access Coordinator

About Us:
Ensemble Health Partners is a premier provider of technology-driven revenue cycle management solutions tailored for healthcare systems, including hospitals and affiliated physician groups. Our mission is to ensure the health of communities by supporting the operational health of hospitals. We believe that every interaction in healthcare should be meaningful, and our team is at the heart of this belief.

The Role:
This position requires on-site presence, and candidates must be prepared to work directly at the designated healthcare facility. We are looking for a dedicated Healthcare Access Coordinator who will be responsible for managing the admission processes for all patients seeking services. This role is pivotal in aligning with the organization’s mission and regulatory compliance standards.

Key Responsibilities:
  • Accurately assign Medical Record Numbers (MRNs) and conduct medical necessity checks.
  • Provide clear patient instructions and collect insurance details.
  • Process physician orders and utilize overlay tools while delivering exceptional customer service.
  • Manage telephone communications effectively, ensuring compassionate interactions.
  • Meet established point of service goals and maintain quality auditing standards.
  • Conduct thorough audits of patient accounts to ensure compliance with audit requirements.
  • Pre-register patient accounts and engage in proactive communication to gather necessary demographic and insurance information.
  • Explain and secure necessary signatures on consent forms and distribute essential patient education materials.
  • Review insurance eligibility responses and accurately enter benefit data to support billing processes.
  • Screen for medical necessity using appropriate software and inform patients about potential non-payment scenarios.

Preferred Qualifications:
  • Minimum of 1 year of customer service experience.
  • High School Diploma or GED is required.

Certifications:
  • CRCR certification is required within 6 months of hire (Company Sponsored).

Why Choose Us:
Ensemble Health Partners has been recognized as a top employer in the healthcare industry, earning accolades such as Best in KLAS and Top Workplaces awards. We are committed to empowering our employees with the resources and support they need to excel in their roles.

Benefits:
We offer a comprehensive benefits package designed to enhance the physical, emotional, and financial well-being of our employees and their families, including healthcare options, time off, retirement plans, and wellness programs.

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