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Application Support Engineer

3 months ago

Cincinnati, United States CBTS Full time

CBTS is currently seeking an Application Support Engineer for a position located onsite in Cincinnati, OH.


Experience with the following:


  • Must have prior software application support experience.
  • Prior knowledge of accounting, accounts payable, and reconciliation is a requirement.
  • Analysis of Business processes and documenting
  • Experience with FISERV Frontier Software (for reconciliation) is a plus
  • Help maintain the application uptime, performance, stability, and scalability.
  • Attend all agile Reconciliation ceremonies.
  • Experience in software/systems application support.
  • Continual improvement and fine-tuning of various alerting and monitoring systems to support Reconciliation.
  • Strong process knowledge: Understand and learn how/why Reconciliation works today. Bring suggestions on how to improve.
  • Six Sigma knowledge or certification is preferred.
  • Review/update/create reconciliation documentation.
  • Develop best possible, most robust, and extensible solutions for new LOB initiatives.
  • Building tools and processes to support analytics & monitoring.
  • Continual improvement and fine-tuning of various alerting and monitoring systems.
  • Understand and be responsible for specific daily and monthly reconciliation tasks (examples: weekly maintenance, month end, escheatment, and more)
  • Knowledge of Service Now is nice to have, but not required.
  • Prior agile experience is nice to have, but not required.


Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.



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